Appalled by the behaviour of Kedibone - KFC Woodmead!

On the 4th June 2021, I regrettably used Mr. Delivery to order a streetwise 5 for myself and my hungry children. I made a note on both the Mr. Delivery application and KFC applications that the order must only include drumsticks. After approximately 45 minutes, the order arrives with nothing like what we ordered - just full of white meat, which we do not eat. I had to leave my children hungry and return the order. At that point, I had called Woodmead KFC to inform them that the order was incorrect and was told by Kedibone (who is apparently the manager that was on duty) that they have no way of knowing the detail of the order because their Mr. Delivery app does not allow them to print the slip/receipt! As if that is my problem as a customer? She assured me the correct order would be delivered in 20 minutes and ofcourse it was far longer. Nonetheless, the order arrives and this time it is without chips. By this time, my kids, are starving and I am irritated. I call her back and she says that she thought I kept the chips...why keep the chips without the meat or half an order! Why assume that without checking with me first? At that point it is two hours later (21:00), I have to make noodles for the kids and I am also now starving. Kedibone then calls and accuses me of keeping the order before (now have 10 pieces) when I had given it back to the Mr. Delivery driver upon realising the order is incorrect. She requests I return the previous incorrect pieces and I remind her that I had returned the entire order and to follow up with Mr. Delivery for the 5 pieces. At this time I am offended that she would think as a professional I have time to keep five pieces of portions I do not even eat and hungry. She mentions that another driver is on their way with two large chips...and over 24 hours later I am still waiting. If this is the calibre manager Woodmead KFC has employed (one that had no respect for customers and lies to them) then I fear to see or experience the rest. Why have a section for customers to make notes to the team if they are not going to be read or respected. Whilst I put down the preferred pieces I got nothing close to what I asked for. Furthermore, I included ketchup and the salt because KFC are the stingiest when coming to condiments - you will order a bucket and receive a small pack of salt and one ketchup. Is the entire family meant to split the packet of ketchup amongst themselves?! Anyway - not a single pack of salt or ketchup was included, despite me being explicit about it.

It gets worse...on the 5th June, after almost 24 hours waiting for the rest of the order, I called the customer care line and relayed the story. Shortly thereafter I received a call from a Vincent at Woodmead KFC - who apparently is the Assistant Manager....how an Assistant Manager calls regarding a complaint regarding a Manager (superior) is beyond me! Anyway - as we discuss the matter, I suggest he calls with Kedibone present. At that point he mentions that she just knocked off and that they will call the next day. Shortly thereafter, I receive a call from the same Kedibone saying she did not go to work...what she did not realise was that her colleague had just spoken to me saying she just knocked off. I caný stomach dishonesty and seemigly Woodmead KFC have dishonest people working for them. If I receive a call again, it must be from the owner, otherwise don't bother! Lies are things I do not have a second for.