App Order Cancelled and No Refunds

KFC Delivery has the most disgusting service including their customer care ,my online order was cancelled and im told i must wait for 7 to 14days for my refund,i spent 30mins on the phone with consultants and a lady who is apparently the Team Leade Nomfundo Hadebe who blatantly refused to hear me out ,all i asked is that they engage the store to sort out my order and i will go and collect they are sitting with payment.Nomfundo was very stroppy as she blatant refused even when i explained to her that this was previously done when they cancelled my order ,the Team leader a very professional gentlemen engaged the store for me to go collect my order. How do you order food and later be told to wait 7 to 14days for a refund ,spoke to a Tebohiseng and Lucy and my request fell on deaf ears im disgusted beyond words,i ordered lunch for my kids and now im sitting with no food and no money .No other food restuarant has such disgusting service like KFC