Anther 30 minute drive thru

Hi i had this same issue last week with waiting 30minuates in the drive thru, i was called by an unprofessional kfc staff member saying that theyll address the issue and when i come to the store they'll stort me out. <br> <br> Im insulted that my complaint would be addressed by giving me a free meal. No i dont want your free meal, i just dont want to wait over 30minuates in a drive thru fast food place. <br> <br> Secondly the pay station and collection was at the same window not only slowing it down. They didnt know what order was mine, its a drive thru how can u get a order mixed up.