PR
Pratish R

1 reviews | Active since Feb 2016

18 Feb 2016, 21:28

Another loyal customer gone BECAUSE OF LIES

Hi ,<br> This is the 2nd time this week I received the wrong order, the last time I let it go due to the fact that I had waited so long for it to arrive. Today the order came cold besides that the order was wrong. I phoned call centre who said that the order would be replaced. Then called the store to confirm , they said they were sending it , after about a total of more than an hour waiting (from the time of order) and receiving the wrong order and being **** to about the order getting replaced I got no call back or order. I phoned back and they said they're basically not sending the replacement order , so i waited for a replacement order and the wrong order was already getting cold? When I stopped ordering before , you guys called my house and asked us to order again and apologized, from today I will never order again and advise people against ordering cause this is utter ******** , its not a favour being done , I've paid hard earned money for the food.<br> <br> And also , why did they say a driver made my order? do you guys not pay proper staff to make orders?<br>

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Replies (1)
KFC
KFC's reply19 Feb 2016, 16:30
Official
Hello PratishR,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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