Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

06 Nov 2017, 09:35

Afros is looking pretty good!

Posted twice on the FB page (only one post got a response). Posted a comment on my review about the shocking customer service after KFC commented that they would contact me, that comment got no response!

After laying a complaint I was told KFC would be in contact with me. They never asked what time they could call etc. I got a call while at work which I could not answer as I actually want to keep my job! I got an SMS directly after the call stating that they would try one more time within 24hours then close the matter. Seriously? Too much effort to ask whether I could email them etc? Not once was an alternate option provided. Needless to say, this second call never arrived and even if it had, chances are I couldn't answer. Very sad as I now find out it is due to bird flu that there are no zinger wings. Such a simple thing to explain yet it's like drawing blood from a stone.

Keep going KFC... You're giving me more and more of a reason to support Afros!

0
Replies (3)
KFC
KFC's reply06 Nov 2017, 11:00
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

's update06 Nov 2017, 11:15
Reviewer Update
So I got the exact same message sent to me last week Monday... You tried calling but will try one more time to call me within the next 24hours then close the matter. SERIOUSLY?!?! This is the exact thing I complained about! And you never tried calling me so please don't make ***** out of yourselves now! You don't seem to take the complaints made by your customers seriously as is evidenced by the number of people I have seen complain about KFCs all over the country and it's always the same issue... Customer Service... DO NOT TRY CALL ME! I WILL NOT answer! I have explained this before and I am done explaining now. I have informed friends and family of these issues and have encouraged them to go elsewhere in future, which they have said they intend to, since you clearly do not value your customers! Good luck KFC. Your service, or lack thereof is costing you greatly!
's update06 Nov 2017, 12:08
Reviewer Update
Are you now going to send me an SMS every hour? Just received yet another SMS, saying the same thing you said last week Monday, an hour after you sent the same message! So 3 SMSs saying you attempted to call me and will make one more attempt yet only received one call which was last week Monday! I'm guessing I could expect another SMS just after 1 at the rate this is going...