Acting as if they are doing the customer a favour

SINCE THERE WAS NO RESPONSE TO MY PREVIOUS COMPLAINT, LET'S TRY THIS AGAIN!<br> Ordered 15 pieces with no centre breast. The lady repeated my order to the kitchen staff. Got to the paypoint and after I paid I was told that I have to wait 20 minutes if I don't want centre breasts. Elsie claimed they did not hear the 'no centrepiece instruction'. I asked for my money back as I was not prepared to wait. She refused to give me my money back and told her colleagues 'she wants her money back, and she paid with a card nogal.' Suddenly my 15 pieces appeared and they only packed thighs and side breast pieces. Nothing else. When I asked for the manager, Elsie asked me 'for what'. I asked again and the staff started staring at me, reluctant to answer. They then called 2 individuals, one claiming to be the manager. I suspect that they just decided to call anyone from the back to come and pose as a manger. At some point Elsie refused to speak English with me and decided to switch the conversation to vernacular, after I asked her to speak English. Such terrible service. Elsie's attitude was terrible and it's not the first time I received such bad attitude from her