Account debited twice, still no refund!!!!

i placed an order online on 29 May. After completing the payment, the kfc online system showed payment had not been received. I checked my banking app and also called the KFC store to check if they had received anything on their side. I then proceeded to place another order, same thing happened. however, this time I checked my banking app and saw my account was debited for both transactions. I called the KFC call centre and was assisted by Karabo Mo***eng who was very helpful. She explained the online system had technical difficulties and logged a Cas - ***-P7P3D1.

I have not received any further communication from the finance team regarding a refund. I sent through all the necessary requirements on 30th May already.

I called last week to do my own follow up and was told to wait 7-14working days.

So, what happens is someone does not pay an account on time? our names are very quickly flagged on the credit bureau right??? yet we must wait until big companies decide to reimburse what rightfully belongs to us on their own time.

I understand you need to comb through all your financial statements etc. HOWEVER, communication goes a long way. utterly disappointed in the manner which my case is being handled!!!!