RM
Ryno M

1 reviews | Active since Mar 2013

05 Mar 2015, 08:23

Account debited twice

I purchased a box meal on the afternoon of 04 March 2015. I paid with my debit card , punched in my pin and waited. The cashier said there is a problem with the card machine and she stood around waiting for 5 minutes staring at her computer. She went to collect my order and came back asking me to give my card again and again punch in my pin. I took my food and left . Only this morning my sms's came through and to my surprise I saw I paid twice .<br> <br> Please advise how I will be refunded as I have the sms showing that I paid twice.

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Replies (1)
KFC
KFC's reply05 Mar 2015, 09:39
Official
Hello Matt505,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,