Accepting payment and no delivery of food 🚮

How KFC did me dirty 😔 with my online order placed before 20:00 pm. No delivery, Payment was done, received confirmation that the order has been received and they are preparing my order. 45 mins later no update online or via sms or email. While my kids had their friends over for a sleep over. No food arrived. no communication whatsoever. Called customer care not even sure why they have customer care because they are useless just wasted my airtime calling them. Ladies I spoke to said the store is close they will proceeds a refund on 7-14 while I’m waiting for food what a joke 🚮🚮🚮 asked to speak to the manager they dropped my call, called again spoke to someone else and I was advised the order was cancelled at 20:10pm I asked why did they not revert back to me and why did the store confirming the order (no answer). Requested to speak to a manager her name is Thando who kept feeding me cold apology that never filled my kids or myself last night 😡😡advising no way forward or solutions or reasons for my order not arriving instead she insisted on advising she proceeded my refund that will take 7-14 day. I still want my food. I am still upset because if I had not called I wouldn’t of know about this. What if I had no airtime to call, how would I have know, spent over 20mins on call with him.