Absolutely putrid service

KFC I placed an order just before 8 this evening at your blue downs store. Your store called me to confirm my order. When the driver arrived late it was the wrong order.I called the store back and your staff told me they will deliver my families dinner tomorrow because it's already late. Eventually they say they will redeliver. It's now 22h13 and I still do not have my food. I then had to drive from strand to KFC blue downs to sort out the issue. Your staff insisted my order was dropped by the driver, which it was not. I gave them my order number, showed then the proof of purchase, stood in your drive through line for about 40mins. Made several calls to the store after they dropped the call on me. Got my food but not the wings. I demand a full refund for my meal and the delivery charge and compensation for the R300 fuel I had to put in driving from strand to get my families food. This is the second complaint in 3 week and the first complaint was not even resolved. I am furious at your lack of customer satisfaction and it leaves a bitter taste in my mouth. I will escalate this as far as I can if the resolution is not of a satisfactory standard. Below Is the order details.

Hi Grant, Thanks for ordering! Your order 111393 is being freshly prepared and will be delivered from KFC BLUEDOWNS. For any queries, contact our careline on ***. Team KFC

This complaint was filed on Friday evening. I have spoken to your complaints department on 3 occasions and nobody have bothered to respond, is it just business as usual KFC Complaints Page KFC