ABSOLUTELY PATHETIC SERVICE FROM THE WESTVILLE BRANCH KFC

ABSOLUTELY PATHETIC SERVICE FROM THE WESTVILLE BRANCH KFC AND THE CUSTOMER SERVICE OFFICES. I HAVE SPOKEN TO LINDIWE, GAIL AND (2IC) NOMFUNDO AND NONE OF THEM WERE COMPETENT ENOUGH TO DELIVERY MY ORDER, WHICH WAS PLACED AT 11H39 AM ON THE 01.12.2022, OVER 3 HOURS LATER AND NO FOOD. SEEING AS I WAS UNABLE TO ANSWER THE DRIVER'S CALL, THIS RESULTED IN THE DRIVER TAKING THE FOOD BACK TO THE STORE, KNOWING THE PAYMENT WAS ALREADY DONE ONLINE. THERE WERE CLEAR INSTRUCTIONS THAT THE FOOD SHOULD BE LEFT AT RECEPTION, YET THE DRIVER STILL TOOK IT BACK. TALK ABOUT INCOMPETENCE! SUCH DISGUSTING SERVICE. SEEING AS I'M NOT THE ONLY ONE WITH SUCH THOUGHTS, THIS BRANCH SHOULD EITHER CLOSE DOWN OR EMPLOY PEOPLE WHO ACTUALLY KNOW WHAT THEY DOING. IF NOTHING IS DONE ABOUT THE SERVICE/AGENTS, THIS IS GOING TO THE OMBUDSMAN.