Absolutely pathetic service all round from KFC

No response from KFC after they made the below commitment, and I Quote

Dear Grant Payne,

We sincerely apologize for the upsetting experience you encountered at our Blue Downs store. Your frustration is completely understandable, and we acknowledge the inconvenience caused by the mix-up with your order, the delay in delivery, and the subsequent trip you had to make to rectify the situation. This does not align with the level of service we strive to provide.

Immediate action has been taken to address your concerns. We have arranged a full refund for your meal and the delivery charge, along with compensation for the fuel expenses you incurred. We are overseeing this process personally to ensure it's handled swiftly and accurately.

Furthermore, we are conducting an internal investigation to understand where our service failed and why there was a lack of response from our complaints department. Your feedback is immensely valuable, and this incident will be thoroughly reviewed to prevent any recurrence.

We want to assure you that your dissatisfaction is taken seriously, and we are committed to making this right and regaining your trust. Please accept our sincerest apologies once again for the inconvenience and disappointment caused.

Should you have any additional concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly. Your feedback is invaluable as we work tirelessly to enhance our services.

Warm regards,

Tintswalo Loveness Customer Service Team Manager