Absolutely annoyed and hungry too!!!!!

Honestly so annoyed at the service that I am receiving. I placed an order on the KFC app around 9:01 as I was waiting for the normal menu to open. I place my order and then it tells me something went wrong however when I checked my bank account the money was deducted. I literally ordered a crunch burger, a dunked crunch and a small chips. Anyway I refreshed the page and saw it said "in progress" thinking maybe there was a glitch but clearly my order went through. It is now 9:45 and I have not received my order(bare in mind the KFC is such a short distance away). I am calling the store to confirm what is going on and no one is answering I have literally called like 8 time. This is utterly frustrating