ABONGILE SKEYI.. THANK YOU

KFC Parklands Lifestyle Centre, CPT.. U guys fill my Heart and belly literally with the greatest joy & Love & 6 pieces of Perfectly fried, crispy, tasty Chicken from My fav MENU ITEM... THE ALL IN ONE PLUS. Hahaha.

I Wana Shout it out from the Top Of Table Mountain to say that U GUYS DELIVER... IN 5 STAR LEVEL CUSTOMER SATISFACTION, CUSTOMER SERVICE, CUSTOMER COMPLAINT RESOLUTION AND U DELIVER WHEN IT COMES TO YOUR FRESHLY PREPARED JUICY DELICOUS CRISPY CHICKEN.

So I am one of your regulars.. & every week I order the same menu item.. The ALL IN ONE PLUS.. 6 PIECES CHICKEN, 2 MASH & GRAVY, 2 COLESLAW AND A LARGE CHIPS.

Lol the staff knows that instead of mash and gravy, I take only the GRAVY. When I visit the store, the staff knows they come from the back to greet me. Lol They REALLY KNOW ITS ME, Its me even if I use different face mask or caps, and they say... Mr All In One is here. and we have a good laugh. Cos my order never changes ITS THE SAME ORDER EVERY WEEK. VIA DELIVERY APPS OR I CUM TO THE STORE SINCE MOVING TO TABLEVIEW IN NOV 2020.

LONG STORY SHORT... I always got the best perfectly cooked chicken from u guys. Never a complaint, I'm always HAPPY WITH UR QUALITY AND SERVICE.

HOWEVER IN June THIS YEAR I had an unpleasant experience. Let's just say the Chicken was literally raw, slimy and ****** in the middle (pics and proof of purchase was escalated to ur complaints department) KFC is my fav fast-food, If I cud I wud eat it all day everyday lol but times are tough and our funds are its lowest. So yeah.. I complained... I know... I'm sorry, but I had to let u guys know so that u fix the issue and U COyiTINUE TO GIVE 5 STAR QUALITY PRODUCTS.

SO THE ENTIRE REASON FOR THIS REVIEW IS FOR... The Shift Supervisor... ABONGILE SKEYI In all my adult life, dealing with irate clients, disgruntled employees, and crazy exes, IT WAS THE FIRST TIME I FELT A SENSE OF CALM AND REASSURANCE MOVE INSIDE OF ME DUE TO THE HUMILITY KINDNESS AND PROFESSIONALISM FROM THIS SUPERVISOR.

She trully is remarkable, her work ethic professionalism and genuine Compassion for me as a client and her Passion in Ensuring she flies the KFC PARKLANDS FLAG HIGH. Even tho I complained, she was empathetic to me, and reassured me that THIS BRANCH ALWAYS STRIVES FOR PERFECTION REGARDING THE PREP OF FOOD, CLEANLINESS OF STORE AND THEIR GRATITUDE TO US LOYAL PATRONS. TRUST ME SHE MADE ME FEEL LIKE ROYALTY IN STAYING TRUE TO THE.. CUSTOMER IS KING MOTTO. LOL

So with that being said, my darling ABONGILE, you have made my fast food experience a Fantastic one. Its Diamond staff like YOU that needs to be recognised by HIGHER MANAGEMENT not only for Your Excellent Customer Service, but the mere fact that ur passionate, and grateful for your job & u live by the Values, Principles & High Level of Professionalism & Quality that KFC is famous for..

This STAFF MEMBERS NEEDS TO BE REWARDED. Its EMPLOYEES LIKE HER WHO are the reason why we as consumers don't give up on people in RETAIL, fast food outlets, & call centres, cos even if theirs 10 rude agents or sales assistants, Theres is always dat 1 hidden Gem like named ABONGILE SMEYI that restores our FAITH ON TOP CLASS CUSTOMER SERVICE.

OH BTW, MY COMPLAINT WAS RESOLVED WITH NO ISSUES. THEY DID FOLLOW UP CALLS, INCLUDING ABONGILE CALLING ME A FEW TIMES TOO TO ENSURE THAT I WAS HPOY WITH THE GOLD STAR OUTCOME. . LOL AND THATS THE REASON WHY, I WILL CONTINUE TO SUPPORT THIS SPECIFIC KFC BRANCH. I ABSOLUTELY LOVE UR FOOD AND YOUR TEAM.

REGARDS RICHIE RICH YOUR MR ALL IN ONE PLUS. LOL