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Phumeza Mataka-Mndela

1 reviews | Active since May 2013

20 Feb 2016, 17:58

A very bad treatment being a consumer...

We came to buy with a friend at kokstad KFC and there was no one in the queue, so since no one addressed us we moved closer to the counter and stood there for more than 5 minutes without anyone greeting us and asking how we can be helped,to our surprise we were skipped and other customers were served when we inquired we were told we're not on the queue by the Mxolisi character and Ntefeleng and they were busy laughing and looking at us as if we're loosing our minds.I request that these two be removed at that service point and be replaced with well trained personnel who know how to treat customers.

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Replies (1)
KFC
KFC's reply21 Feb 2016, 13:38
Official
Hello meza2269,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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