NJ
Nomfusi J

1 reviews | Active since Jul 2013

30 Jan 2015, 23:05

A dry half- full twister!

i went to KFC about 19.40 to buy myself a Hawain twister.When i get to the office the twister is so dry an literally 2/3rds of the twister wrap.i tell myself that i have bought this before at other KFC's and somehow they understand that i must get what i paid for but this KFC literally robs a person. I go back @ about 22.40 to show the Manager my problem, she tells me there's nothing wrong with it and i ask her to look clearly and she tells me that i can see that its very little stuffing inside.She tells me that let me give you your money back and then changes her mind to offer to make me another one. I say ok cause im really hungry. She comes back with another twister done the same way and tells me she doesn't know what i want. I make an example that when you go buy bread, you don't expect when you get home that there is a big whole inside where as you paid for a full loaf. She opens it infront of customers and i literally tell her that its embarrassing what shes doing and that it gives KFC a bad look, she just goes and opens it and asks me what do you think is missing here!.Please,train your Managers to understand what Customer Service is, this lady clearly doesnt

0
Replies (1)
KFC
KFC's reply02 Feb 2015, 08:56
Official
Hello Mhamhi,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***