A bad taste in my mouth

<p>Hi KFC,</p> <p> </p> <p>22h10 on a Tuesday evening, I went to watch an incredible movie and decided to go grab a snack to complimentary snack afterwards. Everything went south thereafter when I met one Nothando of your Richards Bay outlet, who made my evening thereafter highly unsavoury.</p> <p> </p> <p>Everything went great until it got to the part where the change was to be dispensed; Nothando followed some convoluted way of cashing up the order which resulted in the change given being different from the amount printed on the receipt. Upon querying this Nothando became aggressive and defensive as if it was her integrity that was being attacked. A back and forth exchange ensued which resulted in Eugenia (bless her soul for being there) acted as mediator and made it clear to me that my change was indeed correct and, in the same breath, that Nothando was wrong in the way she had done the transaction.</p> <p> </p> <p>Why she, Nothando, was acting like I had offended her ancestors or did something to her breakfast this morning was beyond me and honestly does not reflect well when it comes to the level of service expectation KFC imparts on its frontline staff. It's also very unfortunate when one does has such an experience, because it's not Nothando's but KFC's name that takes a blow and the entire franchise is painted as the bad apple.</p> <p> </p> <p>Nothando needs training. She is unsuited for her current position if she immediately jumps to the offensive when a customer asks her, "Hey, what's going on?" because chances are she's going to be asked the same thing again when she uses her own method of cashing up, and giving change.</p>