8 Weeks and Still No Customer Complaint Resolution

I simply cannot believe that KFC have not responded and resolved my complaint regarding a food safety issue I experienced on 31 Dec 2014 which nearly put me in hospital. Do they not understand the severity of the situation? I lodged a formal complaint with customer care in early January (with a case number issued). Bonita from HQ contacted me several times asking me whether Bedfordview had been in contact with me. after my same \no"response the calls dried up about 4 weeks ago. KFC also responded to my Hello Peter complaint 3 weeks ago stating that they would ensure the franchisee would contact me. No Response to date.<br> <br> Does KFC care about my issue or should I report it to the Department of Health?<br> <br> Paul."""