50 minutes to pay for after already odering

In my lunch i went over to kfc in adderly street, ordered my food.. they then told me there was a problem with the machine, i specifically asked if it will take long because i can go to another shop, the shift supervisor (Reagen) tells me no it wont, after 15 minutes he called then store manger(Fiston) who said it will just take a few minutes.. i told him my lunch is almost over i need to go. after 40minutes the manager tells me to go pay at the other kfc and sends a worker with me.. KFC Adderly really sucks especially with their horrible attitudes, they just dont care!!