45 MIN DRIVE THRU WAIT

Good Day,

On Saturday 28/10/17 my boyfriend and I went to KFC on North Rand Road in Boksburg. When we got to the speaker in the drive thru no one was there to take our order, at the pay window there was also no one there to take our order or for us to pay, eventually at the pick up window we were able to place our order. On giving my card to the lady at the till, she couldn't get the machine to work and then asked us to go inside to pay. Imagine our frustration of having to wait 45min to be able to place the order and then we still needed to go in to pay. My boyfriend then went in to pay and he was told that we will need to wait another 10 to 15 min before our Crunch Masters would be ready. And as any other normal person would, he told them to cancel our order because this waiting game is unacceptable.

When he asked why they didn't put up a sign at the drive thru he was told that they weren't allowed to and they were sorry for the wait but they are unfortunately under staffed.

This is my closest KFC and I have never had a problem here, but Saturday's service and attitude from staff was truly appalling.

The staff's uniforms are so worn out and they really do look unprofessional, the lady that claimed to be the manager didn't even have a name tag or anything to show that she is the manager.

Some drastic changes needs to happy at this store.