3rd time unlucky!
<p>I have ordered a Classis Twister twice in the last month from Southdowns Branch in Centurion and both times when I got home, there was only 1 chicken strip in the wrap. I did not go back as it was just too much trouble. Last night I went there again and ordered the classic twister and specifically asked the till operator to ensure that there were two strips in the wrap. When I got my Twister I checked it while in the branch and surprise, again only one strip. I immediately told her this was not right. she then spoke to the "chef" and his only response was "Sorry. I will add one more". I immediately phoned Brenda, their General Manager who was not in the store. Incident happened around 18:00 last night - 25 May 2016. She said that she was on the bus and will attend to it tomorrow (today). I sms-ed her around 14:00 today asking for feedback. She then said that she is not at work and will attend to it tomorrow. I find this unacceptable!! I find it extremely strange that they put only one strip in the Twister - 3 times. Sorry, but someone is eating well....</p>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Two weeks later... Still no feedback. I guess KFC get so many complaints that they need this automated message. They just cannot reply to all!
Two weeks later... Still no feedback. I guess KFC get so many complaints that they need this automated message. They just cannot reply to all!
Good Morning Tersia
Thank you for corresponding with the Care line. We have requested via e-mail for your contact details and no response.
Kindly forward your contact details to me so that we can address your complaint.
Kind Regards
Lavine Williams
***
Best regards,
Good Morning Tersia
Thank you for corresponding with the Care line. We have requested via e-mail for your contact details and no response.
Kindly forward your contact details to me so that we can address your complaint.
Kind Regards
Lavine Williams
***
Best regards,
