TG
Thavani G
1 reviews | Active since Jun 2018
14 Mar 2024, 15:03
3MONTHS NO REFUND PATHETIC SERVICE/UNPROFESSIONAL/AGENTS THAT ANSWER DONT KNOW WHATS IS GOING ON EVEN WHEN YOU PROVIDE A CASE NUMBER
I did a online order & payment to KFC on the 01st of December 2023 First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***>and Busisiwe Kubeka <***> CAS-***-Z0Q2H5 YUM:***
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
Helpful (0)
Replies (2)0
Replies (2)TG
Thavani G's updateReviewer Update
15 Mar 2024, 14:233MONTHS NO REFUND PATHETIC SERVICE/UNPROFESSIONAL/AGENTS THAT ANSWER DONT KNOW WHATS IS GOING ON EVEN WHEN YOU PROVIDE A CASE NUMBER
I did a online order & payment to KFC on the 01st of December 2023
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
TG
Thavani G's update15 Mar 2024, 14:23
Reviewer Update
3MONTHS NO REFUND PATHETIC SERVICE/UNPROFESSIONAL/AGENTS THAT ANSWER DONT KNOW WHATS IS GOING ON EVEN WHEN YOU PROVIDE A CASE NUMBER
I did a online order & payment to KFC on the 01st of December 2023
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
TG
Thavani G's updateReviewer Update
15 Mar 2024, 14:233MONTHS NO REFUND PATHETIC SERVICE/UNPROFESSIONAL/AGENTS THAT ANSWER DONT KNOW WHATS IS GOING ON EVEN WHEN YOU PROVIDE A CASE NUMBER
I did a online order & payment to KFC on the 01st of December 2023
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
TG
Thavani G's update15 Mar 2024, 14:23
Reviewer Update
3MONTHS NO REFUND PATHETIC SERVICE/UNPROFESSIONAL/AGENTS THAT ANSWER DONT KNOW WHATS IS GOING ON EVEN WHEN YOU PROVIDE A CASE NUMBER
I did a online order & payment to KFC on the 01st of December 2023
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024
First my payment declined then it went through. I sent my proof of payment with the driver to collect from KFC North Coast Road, the store person advised that the payment is not cleared and we need to pay cash. So the driver then paid cash of R622.70. I called Standard bank and they confirmed that my payment went through but would take 3 days to clear on KFC side. I emailed KFC on the 5th & 6th of December sending them my POP, card number used to pay and bank statement. They responded on 9th of December 2023 stating that the refund would be done in 7-14 working days. 08th January 2024 I sent another email for my refund. KFC;s response "May you please respond to this email with an attachment of your updated bank statement from the day of purchase to date so that we can escalate it for further investigation" All emails was sent to KFC Customer Care <***********>and Busisiwe Kubeka <***********>
CAS-**********-Z0Q2H5 YUM:**********481
I have emailed them right up until the 01st of February 2024.
This is my money, I have provided proof of payment and bank statements.
WHY PROVIDE A CASE NUMBER WHEN AGENTS KNOW NOTHING ABOUT THE REFERENCE WHEN YOU CALL. EVERYTIME YOU CALL YOU HAVE TO EXPLAIN FROM THE BEGINING OVER AND OVER.
I have proof of emails, pop and bank statements sent from December 2023 till February 2024