2 KFC Vouchers Never Worked - No Help for 3 Months

I won 7 R100 KFC vouchers from the Coca-Cola x KFC competition around November 2024. I successfully used 4 via the app, gave 1 to my brother (which he used) and 2 vouchers never worked at all. I raised the issue with KFC on 26 March 2025 and received this case number: CAS-***-M0G6H3.

They responded: "We'll pass this to our team to get back to you," but no one ever contacted me again. I’ve followed up multiple times via DMs, emails and social media. Still, no help.

I confirmed through the KFC app that they weren’t used. The problem started when my payment failed after entering a voucher. When I tried to apply it again, the app said it was already used even though it wasn’t.

Now we are in June 2025, and these vouchers have expired with no resolution. I feel completely ignored as a customer. For comparison, companies like Mr D respond within 1–2 days and resolve similar issues professionally.

All I asked for was a simple reissue or replacement of the vouchers that never worked. KFC failed to deliver even basic customer service. I do not recommend relying on KFC's support if you win any competition or have voucher issues. Very disappointed.