1 reviews | Active since Jan 2012
2 incorrect meals and expired sauce
We went through the KFC drive-thru on 02/04/2016 at around 15:30. We ordered a zinger twister, a mojito sprakling krusher and 3 zinger strips with jalapeno & pepper dip. The lady over the intercom confirmed the order and we proceeded to pay. We paid and went to the next window to for collection. Firstly this entire process too over 15 minutes even though there were 2 cars infront. This was slower than walking to the counter. All cars in the queue got impatient and started hooting.<br> <br> When our order eventually arrived, the lady gave us a strawberry sunrise krusher instead of Mojito. Then the twister was sweet chilli flavour instead of zinger flavour, we waited so long and was so frustrated that we just drove away with the incorrect twister. While driving away I opened the Jalapeno and pepper and the dip looked and smelt off. The texture was not as we know it and the taste was horrible.<br> <br> Usually one mistake can be forgiven, but this type of service is unacceptable. The staff need to pay more attention to the orders and if the person taking orders and collecting money cannot multitask, then staff need to be trained. Furthermore serving food that is spoiled is a serious health concern!
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
