16 DAYS STILL NO REFUND

My reference number: CAS-729216-M8T1R6 – LOGGED ON THE 5TH AUGUST On the 5th of August I placed an ordered online directly on the KFC site from the KFC at Birchleigh North at +/-16h30. After several follow-up calls and logging a complaint by 20h00 my food has still not been delivered. I have made several calls since to your call center, every time speaking to someone else giving me a different story. One would say a refund takes 3 – 5 working days, the next person would say 7 – 10 working days and now they say 10 – 14 working days!!!! Which is it…..your web site says 3 – 5! Regardless it is now 16 working days later and still no refund!. I have spoken on the 24th with a Lebo who promised to escalate this and include me on an email to the finance depart, he would then phone me back – to date no email or phone call was received from him. On the 25th I phoned again speaking to Nomsa Mhlanga, I was promised the same story as per my conversation with Lebo - to date no email or phone call was received from him. What must I do to get my refund back? This is no longer acceptable and as per my opening statement this is my last attempt at getting my refund in the nice way!