KFC Westonaria
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
KFC Westonaria
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gaolatlhwe M
1 reviews | Active since Oct 2019
7 Jul 2026, 21:58
Poor service
In this cold winter the aircon is put on cold, you ask the manager to turn down the aircon and told its procedure in this cold weather
Helpful (0)
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Gaolatlhwe M
1 reviews | Active since Oct 2019
7 Jul 2026, 21:58
Poor service
In this cold winter the aircon is put on cold, you ask the manager to turn down the aircon and told its procedure in this cold weather
0
Replies (0)TM
Tshegofatso M
1 reviews | Active since Dec 2024
30 Jun 2026, 20:25
Terrible
Level of pure incompetence you will wait at the drive through for over an hour not knowing what the issue is not to mention the toilets never seem to function just like the ice cream and crusher machines I just wonder why it still operates it has been like this for years nothing seems to change
Helpful (0)
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Tshegofatso M
1 reviews | Active since Dec 2024
30 Jun 2026, 20:25
Terrible
Level of pure incompetence you will wait at the drive through for over an hour not knowing what the issue is not to mention the toilets never seem to function just like the ice cream and crusher machines I just wonder why it still operates it has been like this for years nothing seems to change
0
Replies (0)VM
KM
Kenneth M
1 reviews | Active since Apr 2026
26 Apr 2026, 01:58
Horrible service
Hi Team KFC I just want to extend my sad greetings to you in regards to poor customer experience and service I received in KFC westonaria in westrand. On the 25.04.2027 I got to westonaria KFC at 10h30 on drive thru and waited for 1 hour on drive through. Before my car it was 3 cars in front of me and I was followed by two cars behind me on the drive thru. Very sad before could even reach the order speaker point, I waited about 30mins to reach there. When I got to the speaker no one attended to me, I waited about 10mins, then thought maybe if I move to the pay point window would get help. As I got there still no help window was closed. As cars moving passed the curve, I followed them to queueing point to the order collection, with the last hope still I waited another 10-15 mins. I ended up taking off the car to the window calling for help and all ladies were hiding not willing to talk to me, until one came and said she's a packer and doesn't have hands to assist as I wanted clarity of why I waited for 45mins without any address of what's delaying them. She was so rude and asked for manager and she didn't respond. Eventually she came back when my car was now at the window. I placed order of all-star strips at the collection window where I got bad response that they don't have what I want. I responded to say why was I not addressed together with other customers on the queue who waited that long as well at least to make us understand the crisis or challenge and let traffic move for those can't wait as I was trapped in the middle the whole time with no escape or exit plan due to cars I front and back of me. They could not answer nor apologize. I then told them I will not eat what they suggest for me which was twister or pieces of meat, I want my order and will not leave. Suddenly the lady who was rude previously responded to say they have breast for strips will take 5mins to prepare. I then responded I will not wait more than 5mins as it was 23h30 already. My order was released in 5mins. I then asked the lady who is the person in charge who made means I get breast when at first they both ****. She responded it's my supervisor named Olana and asked the lady to give me her name and position aswell. She responded thst she is patiance working as a team leader. I asked her, how is it possible that I demanded what I wanted then I received and why **** in the first place that they don't have it. Secondly calmly I asked her as a team leader why doesn't she come outside the driveway to speak and address customer just for respect and courtesy. She rep**** to me in xhosa instead that, "andazi" , meaning I don't know. Furthermore she could not show remorse at all. Until I mentioned to her I will report this attitude and poor service, she then said askies, in arrogancy. I am not happy and I will not tolerate disrespect. I do not beg for food. I should have been treated with respect together with other motorists. No one showed respect to see how they can address customers on drive way. They closed windows and distanced themselves. I want KFC to know they hire people who do not serve the community and do not respect customers. They hire people who does not have customer service and do not see a need to respect and serve customers. As I got home angry I realized I should type this seeing that there was no slip or receipt for mybpurchase which escalated to me boiling up worse to think that I don't know how much was charged, think thst they don't want a trace of their transaction and names 😡😡😡😡 I feel disrespected and not valued. Is this how KFC brand and KFC Westonaria operates and serve customers or community. Is this how you train people not to handle customers with respect. Is this how things are done not showing customer proof of their purchase. I need feedback and reimbur*****t of my petrol spent on the dead queue for 1 hour trapped in the driveway which you cannot escape due to pavement with steeps on the side. Please see proof of what atleast I can attest and prove my case. Check your cameras and review this for your verification which I truly can prove with honesty and bank statement to show proof of purchase should you want it. I will not rest until this is treated with high respect and feedback given to me meeting my requirements as a customer.
Helpful (0)
|Replies (0)KM
Kenneth M
1 reviews | Active since Apr 2026
26 Apr 2026, 01:58
Horrible service
Hi Team KFC I just want to extend my sad greetings to you in regards to poor customer experience and service I received in KFC westonaria in westrand. On the 25.04.2027 I got to westonaria KFC at 10h30 on drive thru and waited for 1 hour on drive through. Before my car it was 3 cars in front of me and I was followed by two cars behind me on the drive thru. Very sad before could even reach the order speaker point, I waited about 30mins to reach there. When I got to the speaker no one attended to me, I waited about 10mins, then thought maybe if I move to the pay point window would get help. As I got there still no help window was closed. As cars moving passed the curve, I followed them to queueing point to the order collection, with the last hope still I waited another 10-15 mins. I ended up taking off the car to the window calling for help and all ladies were hiding not willing to talk to me, until one came and said she's a packer and doesn't have hands to assist as I wanted clarity of why I waited for 45mins without any address of what's delaying them. She was so rude and asked for manager and she didn't respond. Eventually she came back when my car was now at the window. I placed order of all-star strips at the collection window where I got bad response that they don't have what I want. I responded to say why was I not addressed together with other customers on the queue who waited that long as well at least to make us understand the crisis or challenge and let traffic move for those can't wait as I was trapped in the middle the whole time with no escape or exit plan due to cars I front and back of me. They could not answer nor apologize. I then told them I will not eat what they suggest for me which was twister or pieces of meat, I want my order and will not leave. Suddenly the lady who was rude previously responded to say they have breast for strips will take 5mins to prepare. I then responded I will not wait more than 5mins as it was 23h30 already. My order was released in 5mins. I then asked the lady who is the person in charge who made means I get breast when at first they both ****. She responded it's my supervisor named Olana and asked the lady to give me her name and position aswell. She responded thst she is patiance working as a team leader. I asked her, how is it possible that I demanded what I wanted then I received and why **** in the first place that they don't have it. Secondly calmly I asked her as a team leader why doesn't she come outside the driveway to speak and address customer just for respect and courtesy. She rep**** to me in xhosa instead that, "andazi" , meaning I don't know. Furthermore she could not show remorse at all. Until I mentioned to her I will report this attitude and poor service, she then said askies, in arrogancy. I am not happy and I will not tolerate disrespect. I do not beg for food. I should have been treated with respect together with other motorists. No one showed respect to see how they can address customers on drive way. They closed windows and distanced themselves. I want KFC to know they hire people who do not serve the community and do not respect customers. They hire people who does not have customer service and do not see a need to respect and serve customers. As I got home angry I realized I should type this seeing that there was no slip or receipt for mybpurchase which escalated to me boiling up worse to think that I don't know how much was charged, think thst they don't want a trace of their transaction and names 😡😡😡😡 I feel disrespected and not valued. Is this how KFC brand and KFC Westonaria operates and serve customers or community. Is this how you train people not to handle customers with respect. Is this how things are done not showing customer proof of their purchase. I need feedback and reimbur*****t of my petrol spent on the dead queue for 1 hour trapped in the driveway which you cannot escape due to pavement with steeps on the side. Please see proof of what atleast I can attest and prove my case. Check your cameras and review this for your verification which I truly can prove with honesty and bank statement to show proof of purchase should you want it. I will not rest until this is treated with high respect and feedback given to me meeting my requirements as a customer.
0
Replies (0)