Bad customer service!!!!!

Today on the 06 / 08 during my lunch time I went to KFC -The glen KSA1425 order no#3389 I had a issue with the kiosk were by I ordered and apparently the receipt did not print but my money went through I then asked one of the cashiers to assist ,then they came to see whats the issue and i advised to pay again then , if it goes through my account again it will be reversed within 24 hrs

To cut the story short I the paid for my food and went to sit down and eat As I was eating the staff were talking about me among themselves saying its like I dnt understand the process of reversal and going on and on Laughing even.

First of all they need to learn customer sevice ,clearly they need training because how can they gossip about the customer whilst still in the restaurant That was poor service I have ever got from KFC Im very disappointed at the level of customer service they have.

When I heard that they were talking about me I stood up and confronted one of the cashiers to tell them what they did its unacceptable and suddenly they were quite when I asked the person who was talking that I dnt understand the process of reversal

I even ask to speak to the manager Who was on the phone call and ddint even come to hear whats happening because he obviously ddint care and the Assistant manager came to speak to me after 15mins after I asked for him In future please KFC management please train your staff how to treat customers and learn to have respect for customers At the end of the day we bringing business But as for me no more going to that branch shame!!!! Poor service I did report this to KFC customer service Case ref no: CAS-***-Z4C3G6 Im told the manager or the owner will give me a call with in 24hrs And im still waiting

Thank you Thato