WORSE CUSTOMER SERVICE

I bought twister meal at ,all of africa and i got home the whole thing was stale rotten the lettuce was brown it looked like they prepared it hours before i bought it. I tried calling Mall of Africa the store their number do not work. i called customer services and was told they are unable to assist since they also cant get hold of the store (mall of africa) I sent several emial to the kfc listens survey still no resonse. Even today no resposnse fromKFC or mall of africa management or KFC marketing as I also sent them an email. I donated R69 to KFC forcefully. SEE email below sent to kfc

From: koena mabotja <***> Sent: Friday, 04 December 2020 08:39 To: *** <***> Subject: Mall of africa order nr 246 This branch sold an my wife a toaster meal which was old the lettuce it was brown it was not prepared to kfc standard. We called customer care spend 30 minutes on the phone the lady we spoke to told us theee is nothing she can do as she is unable to get hold of the store. We also tried to call the store by their phone seems like is not working. She promised to call back when she gets hold of the store since the b25th till today we are still waiting for customecare call.

I dont know if this your new way of working but your customer care lady has no regard for customers she took us for granted. She is not reliable. Please address this matter with her she did not even send us the reference number as she has promised.

As for the mall of africa store i have been complaining about their food that they are not fresh. Kindly assist before i take this matter forward. I cant wwait for more than a week for you to solve my problem. I have paid for this meal i had to go and buy the same meal at stoneridge kfc.

Transaction date. 25.November. 2020 Store name. Mall of Africa

Kind regards

Peter Koena Mabotja

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