Poor service and substandard food

I downloaded the KFC app yesterday, then placed an order for a special of 9 pieces that comes with extra large chips. Because I was using the app for the first time, I got an additional extra piece and opted to pick up my order at the the drive through at the branch in Nugwaja Street (Bridge City) DBN. At the drive through I waited 45 min before getting assistance, which defeats the purpose of a drive through, then the cashier by the name Thobile tells me that I can’t pay using two methods of payment for 1 meal, because I had a R100 note and wanted to pay R25 on my card. I requested her to call a manager (Ntando) with the hope that he’ll assist me. But he also told me that he can’t help me and if i want to pay by cash, then I need to go and wait in the queue at the ATM to make a withdrawal and then come back for my food. As this was happening the rest of the staff behind the manager were busy making silly remarks. When I eventually found some cash in the car and got my food, the pieces of chicken were short and the chips were missing. When I told Thobile that my order was incorrect, the rest of the ladies commented and said why are we getting burnt, then they said find the smallest piece and give it to him.