Oily chicken and poor service

I had a compliant logged with KFC on 02.10.2017, regarding the chicken I had received that was extremely oily and the way it was packaged. I received a email almost immediately which led me to believe that this would be resolved quickly. I awaited a reply and about a day or two received a callback saying I tried calling you please call me back. I didn't call back as I thought my complaint would be acknowledged and the agent would try calling again 3 days passed not a call. I then decided to call and got through to a Agent called Ian who said the complaint was logged and we waiting on the store to respond. I was really unhappy that it would take this long to resolve he promised me that his manager Given would contact me on the next day and provide em with a resolution, I took that as some form of comfort and waited. The next day no call again, I had to call back really upset got through to Ian again who said he is unsure why his manager never called because he gave the message. I got to speak to another team manager who promised Given would call me. Again the next day no call, I then get a call two days later from a lady advising me that she is sorry and this will be fixed. THAT IS IT I could not believe that she expected me to accept this offer. I advised he that I was unhappy and she then said she would call me back after she spoke to the store. She called back after a few minutes and said I would be compensated with a streetwise 5 , I spent R249.00 on a 21 Piece bucket filled with oily chicken poorly packaged that fell out when I lifted it and this was all. Pathetic service!!!! If I had 4 zinger wings that was poor in quality or anything wrong I am certain it would have been replaced with 4 zinger wings but now that I spent R249.00 on a bucket it cannot be matched Disgusting , horrible service . To think its acceptable to just dish out to customer what you want and I am certain given the area this happened it affected the resolution, You just think that certain customers based on where they live would be OK . Really Really Really disappointed me KFC Case Number: CAS-313181-T3W7T