KFC HEUG ROAD MANAGER n KFC CUSTOMER ARE IN COMPETENT TO IN THE POSITION THEY ARE IN THEY ARE POORLY TRAINED AND LACK ANY CUSTOMER SERVICE KNOWLEDGE!

Kfc HEUGH ROAD has got the most unprofessional, poorly trained workers the management is super pathetic they was unable to call me back about any feedback for 4 hours they were unable to find my order after I was told by a Female black Manager on duty on the 28th of Feb who took my calls multiple times and REFUSED to give me her name she deliberately started cutting my calls and ignoring them she told me she was going to call in 5mins after calling her at 20:05 and she didn't I had to call her back at 20:45 and she told me that she was told by customer service not to contact me they will contact me and the haven't.... when I asked for the women's name she refused and kept cutting my calls repeatedly.....They never once reached out I had to keep calling them in order to find out what's going on as if they poor service and lack of knowledge they have got on the phone they she sounded extremely unprofessional is a scare cause u can imagine what they do with our food with such poor service. They need a new manager there that lady isn't a problem solver nor is she sympathetic. After sending kfc customer care 2 emails with them not responding or even give me a call to make me aware that they acknowledge the problem they having with they systems.... I called the 1st time I explained to the colored guy what my issue was he didn't ask me any of my details none what so ever the guy said he is going to check on his system he placed me on hold for 10mins and cut the call on my face without coming back on the line .. and to my knowledge u are NOT allowed to leave a customer on hold for more than 2 Minutes without coming back on the line to excuse yourself for the long wait.... I called again spoke to another colored guy name Nathaniel who cut the call as soon as he placed me on hold . So my question is who is going to give me answers if everyone is so ***********, and give disgustingly bull**** service. Up until now nobody has contacted me as to what they have done to my money. I need to speak with higher management that actually knows how to do they job further because I need my call recordings pulled up and deserve to lay a official complaint for that's extremely terrible experience KFC has put me thru I want answers and they Staff needs to be disciplined accordingly cause they have the wrong job titles not a single soul has helped at KFC today url are a very pathetic team. Will never set foot in urls shop again if it has nothing to do with my case I plan on having against u guys of *****.