I want my money back please or they can send me my order that I ordered

KFC on the 14th of December 2023 I bought a meal online for R181. 90 and my order was cancelled I don't know why and they sent me a message stating that they will reverse my money in 7to 14 working days and I call the customer care number asking for my money till today I haven't receive my money so I want my money there is proof of their email below