KFC Selcourt
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
KFC Selcourt
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nomzamo M
1 reviews | Active since Feb 2019
10 Jul 2026, 10:19
Rude and Unprofessional Treatment at KFC Selcourt
I am extremely disappointed with the treatment I received at the KFC Selcourt branch. I arrived home to find that there was no electricity, so I decided to buy dinner for my family at KFC Selcourt. While waiting for my order, I plugged in my portable power station to charge. This was not the first time I had done this at the branch, although it is certainly not something I do regularly. After placing my order at the self-service kiosk, I found a table and plugged in my power station. Within five minutes, a staff member whose name I did not get approached me in a very confrontational manner. She shouted, "We don't do that here." When I asked what she meant, she rep****, "We don't charge a bus here," referring to my power station. Throughout the interaction, she repeatedly addressed me as "Chomi" in a condescending and unprofessional way. I explained that I was a paying customer waiting for my food and that I had charged my power station there before without any issues. She responded by saying, "They're looking at you through the camera," implying that management was watching. I pointed out that I had purchased a meal and was simply waiting for my order. She then said she was going to get the manager and returned saying the manager was coming. The manager never arrived. Instead, the power outlet was simply switched off without anyone speaking to me. Had I known this would be the outcome, I would not have spent my money there. I would have chosen a restaurant that was willing to accommodate a paying customer. I collected my order, left, and went to F Grill down the road, where they had no issue allowing me to charge my power station while I waited. My biggest concern is not that I was asked not to use the plug if it was against store policy. It is the rude, disrespectful and unprofessional manner in which I was treated. A simple, polite explanation would have been more than enough. I hope KFC addresses the behaviour of its staff and ensures customers are treated with respect, regardless of the situation.
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Nomzamo M
1 reviews | Active since Feb 2019
10 Jul 2026, 10:19
Rude and Unprofessional Treatment at KFC Selcourt
I am extremely disappointed with the treatment I received at the KFC Selcourt branch. I arrived home to find that there was no electricity, so I decided to buy dinner for my family at KFC Selcourt. While waiting for my order, I plugged in my portable power station to charge. This was not the first time I had done this at the branch, although it is certainly not something I do regularly. After placing my order at the self-service kiosk, I found a table and plugged in my power station. Within five minutes, a staff member whose name I did not get approached me in a very confrontational manner. She shouted, "We don't do that here." When I asked what she meant, she rep****, "We don't charge a bus here," referring to my power station. Throughout the interaction, she repeatedly addressed me as "Chomi" in a condescending and unprofessional way. I explained that I was a paying customer waiting for my food and that I had charged my power station there before without any issues. She responded by saying, "They're looking at you through the camera," implying that management was watching. I pointed out that I had purchased a meal and was simply waiting for my order. She then said she was going to get the manager and returned saying the manager was coming. The manager never arrived. Instead, the power outlet was simply switched off without anyone speaking to me. Had I known this would be the outcome, I would not have spent my money there. I would have chosen a restaurant that was willing to accommodate a paying customer. I collected my order, left, and went to F Grill down the road, where they had no issue allowing me to charge my power station while I waited. My biggest concern is not that I was asked not to use the plug if it was against store policy. It is the rude, disrespectful and unprofessional manner in which I was treated. A simple, polite explanation would have been more than enough. I hope KFC addresses the behaviour of its staff and ensures customers are treated with respect, regardless of the situation.
0
Replies (0)PN
Phumla N
1 reviews | Active since Aug 2015
9 Jan 2026, 17:14
Stinking attitude from Langelihle Kfc Selcourt
I experienced a stinking attitude from your employee Langelihle on the 9th of January 2026 around past 16:00 I had to wait over an hour for a payed for service. Not only was I complaining about her (Langelihle)but other customers too whom assisted me with getting her name from the receipt that they had obtained from her. I don't think Langelihle understands that she's in customer service industry. Maybe she thinks it's a family business that she works for and even if it was, you don't serve customers with a stinking, ****ty attitude!!!!!!! Worst part I'm traveling with 2 babies if you can please go to cctv footage and see how long I was made to wait. Even when her so called colleague came back from lunch I was not attended to, therefore decided I will leave even if I've paid for an item that I did not receive. I hope her salary will increase from it.
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Phumla N
1 reviews | Active since Aug 2015
9 Jan 2026, 17:14
Stinking attitude from Langelihle Kfc Selcourt
I experienced a stinking attitude from your employee Langelihle on the 9th of January 2026 around past 16:00 I had to wait over an hour for a payed for service. Not only was I complaining about her (Langelihle)but other customers too whom assisted me with getting her name from the receipt that they had obtained from her. I don't think Langelihle understands that she's in customer service industry. Maybe she thinks it's a family business that she works for and even if it was, you don't serve customers with a stinking, ****ty attitude!!!!!!! Worst part I'm traveling with 2 babies if you can please go to cctv footage and see how long I was made to wait. Even when her so called colleague came back from lunch I was not attended to, therefore decided I will leave even if I've paid for an item that I did not receive. I hope her salary will increase from it.
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Tankiso M
1 reviews | Active since Nov 2025
30 Nov 2025, 12:05
Extremely horrible service at KFC -Selcourt
They deny selling us food 15 minutes before the franchise closes, claiming they have ran out of food , but when you tell them you’re not leaving without your order…they now all of a sudden have food… happened to me twice. They overcharge us ,mix up our orders,their service is just foul!!!! There was a guy who particularly served me on drive through on Thursday night 27th November 2025 at 21H51 who is plain rude …he is letting down the business, as a Selcourt resident I now do not mind driving all the way to springs cbd so I could avoid bad and rude service.last bad encounter I had was when I bought 2x all star boxes with 2 Fanta oranges and he just told us he can’t take my order and told me that they have closed…overcharged me by R21.40 When I asked him to fix the error, he kept me at the franchise for 30 more minutes before he could reimburse my R21.40. Date of the incident: Thursday 27th November 2025 21H51 driving a white golf 7. You can look it up on your system and on the drive through camera.
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Tankiso M
1 reviews | Active since Nov 2025
30 Nov 2025, 12:05
Extremely horrible service at KFC -Selcourt
They deny selling us food 15 minutes before the franchise closes, claiming they have ran out of food , but when you tell them you’re not leaving without your order…they now all of a sudden have food… happened to me twice. They overcharge us ,mix up our orders,their service is just foul!!!! There was a guy who particularly served me on drive through on Thursday night 27th November 2025 at 21H51 who is plain rude …he is letting down the business, as a Selcourt resident I now do not mind driving all the way to springs cbd so I could avoid bad and rude service.last bad encounter I had was when I bought 2x all star boxes with 2 Fanta oranges and he just told us he can’t take my order and told me that they have closed…overcharged me by R21.40 When I asked him to fix the error, he kept me at the franchise for 30 more minutes before he could reimburse my R21.40. Date of the incident: Thursday 27th November 2025 21H51 driving a white golf 7. You can look it up on your system and on the drive through camera.
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Kgosietsile P
1 reviews | Active since Jan 2019
1 Nov 2025, 21:34
Disappointing service
The shop closes at 22:00 on Friday but when you come in at 21:00 they tell you only chicken pieces available no, wings , burgers and the rest. It’s false advertising. Very bad reputation
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Kgosietsile P
1 reviews | Active since Jan 2019
1 Nov 2025, 21:34
Disappointing service
The shop closes at 22:00 on Friday but when you come in at 21:00 they tell you only chicken pieces available no, wings , burgers and the rest. It’s false advertising. Very bad reputation
0
Replies (0)