Poor Service, Charged twice for one meal.

On the 31/07/2026 i was charged twice for one meal and Lelethu Vakala, (Manager) said their card machine is faulty, I showed her both transaction went through and she said it will be reversed, I waited 3 days there was no reversal, i went back to the KFC and informed her personally she requested a Bank statement. I emailed her the bank statement on the 31/08/2026 newtonpar***fcec.co.za she never rep****. Today on the 09/09/2026 I went back again with the bank statement and showed her the transaction and informed her there was no response on my email, she blatantly told me I didn't call her and informed her that I sent an email so she needs a new bank statement reflecting today's date.

So tell me KFC i was the one who was double billed, now I must run around get bank statements which cost money and go back and forth to KFC Newton Park Gqeberha over and over and to be disrespected and sent back to go and download another bank statement that reflects today's date whereas the bank statement i sent last week had everything they requested. I don't understand why should I suffer financially and be disrespected for something that was their fault in the first place. Lelethu Vakala you need to respect customers and change your bad attitude.

Despite the numerous times I wasted my time and money in my attempt to get reimbursed you failed to solve my problem which was caused by you.