Cancellation of orders/Refund

On two separate occasions — January 2025 and July 2025 — I placed orders online while at work:

January 2025: I ordered a Streetwise 2 with a Coke from KFC Midrand Mall.

July 2025: I ordered again (this time from KFC New Road, Midrand).

In both cases, the same problem happened:

I placed my order and monitored it being assigned to an Uber Eats driver.

The system kept updating me that the driver was “on the way,” and I waited between one to two hours.

Just when I thought the driver was about to arrive, I suddenly received an SMS saying my order had been cancelled — with no explanation given.

I was told I would be refunded in about 7 days.

To this day, I have not received not even my refunds for these orders, despite calling customer service after the second incident and explaining that this has happened before.

This is not just inconvenient — it’s unacceptable. It is extremely concerning that orders are being cancelled after such long delays, yet the food is already prepared, meaning it likely goes to waste or is returned to the store. I can’t help but wonder how management allows this to keep happening without addressing the root cause.

I would like: My outstanding refunds processed immediately for both January and July 2025 orders.Confirmation of what actions KFC will take to prevent this from happening again to me or other customers.