KFC Pathetic service and worse from customer care!!!

On the 21st August 2024 i placed an order on the KFC website amounting to R150 - not long after the order was placed it was cancelled due to them not having a driver. I took the initiative to call the customer care to find out what's happening as the delivery is less than a minute away as i am situated literally up the road from them. I spoke to customer care and advised them that i can go down and collect the order myself as i am not far from them...I went down and was told they can not pick up my order which is odd because the order was accepted and cancelled due to "No driver" so how is it possible that they can not pick up my order ? i was advised i would receive a refund in 7-14 working days...I have yet to receive the refund to this day!!! I used a voucher to purchase this order and every time i call in to customer i am given the run around being told they don't have vouchers currently etc. i was sent an email from customer care requesting a bank confirmation letter on the 21st August 2024 and responded swiftly with the required document to no avail to this very hour...The service received is beyond pathetic! I WANT MY REFUND !!!