Complaint Regarding Order Issue – (#DFD***)

Dear KFC and MR Delivery Team,

I am writing to express my dissatisfaction with my recent order from KFC, delivered by DMR Delivery. Unfortunately, the experience did not meet my expectations.

1. **Food Temperature**: The food was cold upon arrival, which significantly impacted its quality and enjoyment. 2. **Incorrect Order**: I specifically requested thigh and drumstick pieces, as I do not eat white meat. However, the order did not meet this request, which caused additional inconvenience.

I would appreciate it if you could look into this matter and take the necessary steps to prevent such issues in the future. Additionally, I would be grateful for a resolution to this complaint, whether through a refund or replacement.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards, Sarah Mashifane ***