Formal complaint (2 issues)

I'm writing to formally raise a complaint regarding two issues I experienced just a few minutes ago at KFC Ottery.

1. Poor Customer Service from Staff Member (Sibusiso) The staff member who assisted me, Sibusiso, displayed extremely unprofessional behavior. While taking my order, he was distracted—engaging in casual conversations with other staff and customers. He also entered my order incorrectly and became visibly annoyed when I pointed it out. He didn’t ask whether I preferred a cup or a bottle for my drink and automatically selected a cup. When I politely requested a bottle instead, he sighed, walked away in frustration, and then called a manager.

Later, while the order was being packed, I asked if I could select a drumstick as part of the "Bucket for 1" meal. He rolled his eyes and gave me a dismissive look. Additionally, he refused to provide enough seasoning packets—I received only three for five meals, which doesn’t make sense.

This isn’t the first negative encounter I’ve had with Sibusiso, but I’ve held off on reporting it previously, assuming he may be under pressure or the store was short-staffed. However, the consistent pattern suggests a deeper issue with his attitude and customer service.

2. Incomplete Order My order was also incomplete:

What I ordered:

10 Zinger Wings ✔️

Zinger Burger Meal with Buddy ✔️

Bucket for 1 ✔️

Sweet Chilli Wrap ✔️

Streetwise 3 with Pap ❌ (Only received 2 pieces of chicken)

Given the combination of poor service and a missing item, I am extremely disappointed. As a regular customer at both KFC Ottery and Plumstead, I must say that I’ve never experienced this level of service at the Plumstead branch.

Please get in touch with me as soon as possible regarding a resolution and reimbur*****t.