KFC Fountain Plaza Protea Glen
Unclaimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
KFC Fountain Plaza Protea Glen
Unclaimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Dec '25 - Sep '26
Recent reviews (8)
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P
Palesa
1 reviews | Active since Aug 2025
2 Aug 2026, 13:12
Poor service at Drive-Thru - Please train staff better
Today at the KFC drive-thru I was assisted by a lady named Princess. I ordered 10 wings but only received 5. When I called the manager to resolve it, Princess had an attitude and the issue was not resolved. Customers deserve to be treated fairly and with respect. Please ensure your staff are trained to handle complaints properly. I won't be returning until I know service will improve.
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Palesa
1 reviews | Active since Aug 2025
2 Aug 2026, 13:12
Poor service at Drive-Thru - Please train staff better
Today at the KFC drive-thru I was assisted by a lady named Princess. I ordered 10 wings but only received 5. When I called the manager to resolve it, Princess had an attitude and the issue was not resolved. Customers deserve to be treated fairly and with respect. Please ensure your staff are trained to handle complaints properly. I won't be returning until I know service will improve.
0
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Mebe K
1 reviews | Active since Jun 2024
2 Jul 2026, 23:37
KFC FOUNTAIN PLAZA IS CHAOTIC AND THE STAFF IS UNRULY AT NIGHT
This KFC branch is chaotic and the staff are too playful. I drove into their drive through at 22:00 and ordered a bucket for 1 after a long day. To my surprise when I got to my bnb, the only thing I got was a piece of chicken and nothing else. I immediately phoned them to report the matter and was met with attitude. I was then told to come collect a replacement order to which I refused as it would have cost me my fuel. Khensani called and said they would send the guy who was the one responsible for giving me an incomplete order to deliver it and I am still waiting. Talk about incompetence and not taking a complaint serious.
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Mebe K
1 reviews | Active since Jun 2024
2 Jul 2026, 23:37
KFC FOUNTAIN PLAZA IS CHAOTIC AND THE STAFF IS UNRULY AT NIGHT
This KFC branch is chaotic and the staff are too playful. I drove into their drive through at 22:00 and ordered a bucket for 1 after a long day. To my surprise when I got to my bnb, the only thing I got was a piece of chicken and nothing else. I immediately phoned them to report the matter and was met with attitude. I was then told to come collect a replacement order to which I refused as it would have cost me my fuel. Khensani called and said they would send the guy who was the one responsible for giving me an incomplete order to deliver it and I am still waiting. Talk about incompetence and not taking a complaint serious.
0
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lerato S
1 reviews | Active since Oct 2016
25 May 2026, 12:36
Very Disappointed – Incorrect Order Delivered
I am extremely disappointed with my recent order. I ordered 1 x Classic Twister and 2 x Sweet Chilli Twisters, but when my order was delivered, all three items were Sweet Chilli Twisters. What makes this even worse is that the Classic Twister was specifically meant for a child, who could not enjoy the Sweet Chilli flavour. This completely ruined the meal and caused unnecessary frustration. This shows a lack of care and attention to detail when preparing orders. As a paying customer, I expect to receive exactly what I ordered, especially when it affects others. I would appreciate it if this matter could be taken seriously and steps put in place to ensure order accuracy going forward. Very disappointing experience.
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lerato S
1 reviews | Active since Oct 2016
25 May 2026, 12:36
Very Disappointed – Incorrect Order Delivered
I am extremely disappointed with my recent order. I ordered 1 x Classic Twister and 2 x Sweet Chilli Twisters, but when my order was delivered, all three items were Sweet Chilli Twisters. What makes this even worse is that the Classic Twister was specifically meant for a child, who could not enjoy the Sweet Chilli flavour. This completely ruined the meal and caused unnecessary frustration. This shows a lack of care and attention to detail when preparing orders. As a paying customer, I expect to receive exactly what I ordered, especially when it affects others. I would appreciate it if this matter could be taken seriously and steps put in place to ensure order accuracy going forward. Very disappointing experience.
0
Replies (0)NK
Neliswa K
1 reviews | Active since Aug 2024
6 Jan 2026, 16:03
Horrible customer service
Worst service each time I go buy there. Quality of food is not up to standard. Customer service is the worst, staff rude. Serious intervention is needed otherwise I'm never gonna buy there
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Eph K
1 reviews | Active since Jun 2025
28 Dec 2025, 09:39
Appalling customer service
Hi KFC It's me again this time with another complain from the same store. It seems like your staff members have not been trained of good customer service or basic customer service. They lack respect towards a paying customer, they are very impatient. I went to KFC Fountain Plaza to family meal and something small (box master or all star meal) for myself. Please bear in mind I do not what these meals consist of as I only see them once in a while on TV or social media. I arrived at the drive thru thinking I'll see a TV or those changing adverts boards with all your products and prices. The boards where there but not changing which causes a confusion to someone who is not a fami**** with your products. The lady or your staff member was so quick to take my order that she didn't even allow me to place my order. She shoved me to go the second window so that she could explain what the family meal had. I wanted to buy a family a meal, fiesta or treat (please not again I am not fami**** with your products) instead of explaining to me what the difference is and pitch something to me. She just said "drive back a bit, we work with time". Paying customer who took his time to support your business was told that alone is very disrespectful to say the least. Eventually she told me to come I placed my order and she said it will be R270 (bear in mind she didn't try to upsell) I eventually told her I wanted to place another order of a box Master or something with a black box. 1 she told me I had to pay my first order and go join the queue again 2 she didn't know what products came with a black box (no product knowledge) 3 I refused to go join the que again as she didn't allow me to place all me orders as she was in a rush to assist the next customer. When I went to fetch my order the lady at the window just throw my order at me without asking me what I ordered or letting me know what my order is and what I am getting insided the packed. I had asked the lady to separate my orders (the family what should be inside it's own packed and the all star should be in its own packed. That was not adhered to. What infuriated me worse was when I got home the coke was to full to the brim. When I saw the food and thought of how I was treated my not to eat the food hence I gave them to my dog. I have never had a good service at that establishment, I thought giving them a second maybe they have changed their attitude towards a customer. The last time I was at that store was in June when the refused to assist me inside the store. KFC Fountain Plaza has lost a customer for good. Order number 451
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Eph K
1 reviews | Active since Jun 2025
28 Dec 2025, 09:39
Appalling customer service
Hi KFC It's me again this time with another complain from the same store. It seems like your staff members have not been trained of good customer service or basic customer service. They lack respect towards a paying customer, they are very impatient. I went to KFC Fountain Plaza to family meal and something small (box master or all star meal) for myself. Please bear in mind I do not what these meals consist of as I only see them once in a while on TV or social media. I arrived at the drive thru thinking I'll see a TV or those changing adverts boards with all your products and prices. The boards where there but not changing which causes a confusion to someone who is not a fami**** with your products. The lady or your staff member was so quick to take my order that she didn't even allow me to place my order. She shoved me to go the second window so that she could explain what the family meal had. I wanted to buy a family a meal, fiesta or treat (please not again I am not fami**** with your products) instead of explaining to me what the difference is and pitch something to me. She just said "drive back a bit, we work with time". Paying customer who took his time to support your business was told that alone is very disrespectful to say the least. Eventually she told me to come I placed my order and she said it will be R270 (bear in mind she didn't try to upsell) I eventually told her I wanted to place another order of a box Master or something with a black box. 1 she told me I had to pay my first order and go join the queue again 2 she didn't know what products came with a black box (no product knowledge) 3 I refused to go join the que again as she didn't allow me to place all me orders as she was in a rush to assist the next customer. When I went to fetch my order the lady at the window just throw my order at me without asking me what I ordered or letting me know what my order is and what I am getting insided the packed. I had asked the lady to separate my orders (the family what should be inside it's own packed and the all star should be in its own packed. That was not adhered to. What infuriated me worse was when I got home the coke was to full to the brim. When I saw the food and thought of how I was treated my not to eat the food hence I gave them to my dog. I have never had a good service at that establishment, I thought giving them a second maybe they have changed their attitude towards a customer. The last time I was at that store was in June when the refused to assist me inside the store. KFC Fountain Plaza has lost a customer for good. Order number 451
0
Replies (0)KH
Kagiso H
1 reviews | Active since Oct 2018
23 Dec 2025, 09:56
Bad service
Bad service, when you buy on drive through you are asked to wait before the window. After paying you are asked to wait at the parking, even when you are the only car on drive through. This is frustrating cause I choose drive through because I don’t want to wait for long. This happened every time buy on drive through.
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Kagiso H
1 reviews | Active since Oct 2018
23 Dec 2025, 09:56
Bad service
Bad service, when you buy on drive through you are asked to wait before the window. After paying you are asked to wait at the parking, even when you are the only car on drive through. This is frustrating cause I choose drive through because I don’t want to wait for long. This happened every time buy on drive through.
0
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