KFC Amanzimtoti
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
KFC Amanzimtoti
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Engela B
1 reviews | Active since Feb 2018
28 Feb 2026, 14:16
Really poor food quality and service
I placed an online delivery order with KFC Amanzimtoti. When I opened the bag, the chicken was extremely oily there was literally oil sitting on the side of the bag. The crumb wasn’t even crumb anymore, it was just a mushy mess. The chips were really, really dry, and a burger was missing. I called online customer service and was told I need to go to the store to get a refund. So I drove to the store with the entire order. When I got there, I was met with severe resistance from multiple employees. I was even questioned about whether the food in the bag was actually the food that was delivered to me specifically the chips. I’m not sure what that assumption was supposed to mean, but that’s what I was asked. Eventually, I spoke to the manager, Lindokuhle. He had to call customer service to confirm what I had already confirmed earlier. During that time, they took my order to the back. I physically saw Lindokuhle walk away with my order. When I got the bag back to take photos to send through for my refund, the contents had been changed. The food was suddenly fresh and hot. I questioned why it was different. Lindokuhle told me the chips “fell on the floor” so they had to replace them. I then asked about the chicken, because the chicken I received originally was drenched in oil and completely inedible. He continuously argued with me and denied changing it, saying he only removed the chicken to count the pieces and claimed there were pieces missing which is not true. I did not remove any chicken. The bucket was full when I brought it in. The chicken was completely inedible. I was then told that they cannot refund me in store and that I need to provide a bank statement before they can process my refund. I now have to wait 48 hours to receive my own money back. So let me get this straight: • I ordered delivery. • I received oily, inedible food and a missing item. • I had to drive to the store. • I was questioned as if I was being dishonest. • My order was taken to the back and returned altered. • I was told they cannot refund me in store and I must provide a bank statement. • I left without food. • And now I have to wait 48 hours for my own money. This entire situation was unnecessarily stressful and inconvenient. A simple food quality issue turned into a full ordeal. Really disappointed in how this was handled.
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Engela B
1 reviews | Active since Feb 2018
28 Feb 2026, 14:16
Really poor food quality and service
I placed an online delivery order with KFC Amanzimtoti. When I opened the bag, the chicken was extremely oily there was literally oil sitting on the side of the bag. The crumb wasn’t even crumb anymore, it was just a mushy mess. The chips were really, really dry, and a burger was missing. I called online customer service and was told I need to go to the store to get a refund. So I drove to the store with the entire order. When I got there, I was met with severe resistance from multiple employees. I was even questioned about whether the food in the bag was actually the food that was delivered to me specifically the chips. I’m not sure what that assumption was supposed to mean, but that’s what I was asked. Eventually, I spoke to the manager, Lindokuhle. He had to call customer service to confirm what I had already confirmed earlier. During that time, they took my order to the back. I physically saw Lindokuhle walk away with my order. When I got the bag back to take photos to send through for my refund, the contents had been changed. The food was suddenly fresh and hot. I questioned why it was different. Lindokuhle told me the chips “fell on the floor” so they had to replace them. I then asked about the chicken, because the chicken I received originally was drenched in oil and completely inedible. He continuously argued with me and denied changing it, saying he only removed the chicken to count the pieces and claimed there were pieces missing which is not true. I did not remove any chicken. The bucket was full when I brought it in. The chicken was completely inedible. I was then told that they cannot refund me in store and that I need to provide a bank statement before they can process my refund. I now have to wait 48 hours to receive my own money back. So let me get this straight: • I ordered delivery. • I received oily, inedible food and a missing item. • I had to drive to the store. • I was questioned as if I was being dishonest. • My order was taken to the back and returned altered. • I was told they cannot refund me in store and I must provide a bank statement. • I left without food. • And now I have to wait 48 hours for my own money. This entire situation was unnecessarily stressful and inconvenient. A simple food quality issue turned into a full ordeal. Really disappointed in how this was handled.
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