Appalling and Unprofessional Service

Keys Solutions' website states that they are an emergency locksmith operation which is 'Always Open, 24/7 availability, Fast Response Time, Professional and Expertise, Unbeatable Pricing and Customer Friendly Company', I had to urgently replace 2 locks due to guests losing my house keys. I telephoned Keys Solutions and the girl who answered the call centre number said she would dispatch someone immediately. The person was Jason from Lum Handyman. He was busy on a job but would be there as soon as possible which was almost 2 hours later. He proceeded to change the locks and then gave me 3 keys for each lock. The first lock replaced had such a small key that it is broke in the lock so I had to get other keys made which were bigger, stronger and easier to handle. The second lock replaced was supposedly an 'ultra strong lock and the best on the market' and that had a bigger and stronger key but it was not possible to have other keys cut. I went to 6 locksmiths to get more keys cut and was told it was not possible because finally a security shop that also said it was not possible because the lock and key are cheap imports from China and they do not allow keys to be cut. This was 4 days later after trying 6 locksmiths and finally a security company, so I finally phoned the call centre again but there was no answer to my phone call. There was an ***number which simply went to voicemail and the emergency cell number of ***. I kept trying and finally the cell number was answered (after 3 hours) by the same girl I initially spoke to. I asked her why my calls were not being answered and she said that she did not know because this is the only emergency number which is only available at certain times. So clearly they are not available 24/7 and not always open. I told her the situation with the key and she said that someone would be sent out the next day to change the lock and that I needed to send my location to the emergency cell number which I did but no confirmation from anyone. During these 4 days of trying to get keys I was also in contact with Jason who said that he would find a locksmith to get extra keys cut but would come out to change the lock but very difficult communicating with me - did not always answer his phone or update me with messages. Eventually on the 5th day, he said that he would definitely come and change my lock but he had 3 other calls first. Eventually I received a message at 22h45 asking whether I was available. I did not get the message because people are usually asleep at that time of the night! He then promised to change my lock the next day at around 2pm. Still waiting so have decided to use another company because there is clearly no 'fast response time or professional and expertise dealings with customers. Tried phoning the call centre and the girl kept on cutting my calls and would not answer my calls or respond on the WhatsApp number. Clearly not a Customer Friendly Company. The service has been appalling, unprofessional, shoddy, ********* and lacking in honesty and sincerity.