Vodacom key west

Vodacom key west worst service ever went in on the 22Nov to upgrade my contract to be told my acc in the rears so i paid the R64 still cannot be helped ben sms them CJ the oke that was helping me still nothing and now i was told i need to re finance again because my contract ended 23Nov so i do not understand why i have been a loyal customer for 22years judt show you how poor everything is getting