WHERE IS THE SERVICE MANAGER!? HORROR DEALERSHIP!

I purchased a 2016 Peugeot 208 gti with 44000 kms, car seemed to be in good condition and up-to-date service records by the dealer. I received the vehicle in June 2020 and just a month later experienced an issue where the vehicle had to be towed. It took 4 days to get the vehicle diagnosed, there was no update from the Service Advisor or Service Team, i had to periodically call for updates, as a customer that is not on! they had the vehicle for week until it was given back to me & 3 weeks later another issue.I have not got a call from the service dept. with updates regarding the vehicle, i have emailed Ricky Behari the Service Manager, No response from Matthew Holmes the dealer principal & Sales Advisor either. I have added a read receipt to my mail, they have all read it but nobody has mailed me back or acknowledged my message. These people are among the worst i have ever dealt with. Absolutely pathetic customer service and that is putting it nicely. I have had the car less than 2 months and have now had it towed in twice, without any updates from them. DO NOT USE THIS DEALERSHIP FOR ANYTHING!! YOU WILL BE MAKING A HUGE MISTAKE!