SD
Sonett D
1 reviews | Active since Mar 2019
14 Nov 2022, 10:12
Worst of the worst is Key Health
Seems everyone is having the same nonsens from this provider, i have also been removed from their membership due to non disclosure of things like Gastro and Covid negative.. i am absolutely horrified by their so called service, no one ever calls you, you just get simple emails from a do not reply mail system, absolutely the worst service in the entire South Africa, quick to take you on as clients and then quick to start declining everything, highly advise any South African, no matter how desperate, to not join this so called medical scheme,
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Replies (5)
Key Health Medical Aid's replyOfficial
14 Nov 2022, 12:20Dear Sonett D
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate your comment and respond to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Nov 2022, 12:20
Official
Dear Sonett D
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate your comment and respond to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
14 Nov 2022, 13:29Dear Sonett D
I refer to our telephonic conversation just now.
Someone from our Clinical department will contact you soon.
Someone from our Clinical department will contact you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Nov 2022, 13:29
Official
Dear Sonett D
I refer to our telephonic conversation just now.
Someone from our Clinical department will contact you soon.
Someone from our Clinical department will contact you soon.
Sincerely,
The KeyHealth team
SD
Sonett D's updateReviewer Update
16 Nov 2022, 17:41And so the saga continues, so i requested my voice call recording from this so called scheme, only to be told for 8 days it is being requested, now on the 9th day of waiting for something that i am entitled to, i get told, oh no sorry, you reported us to the council and no recording will now be made available to you, what nonsense is this, what has my report to the ombudsman got to do with me requesting my recording, i dont believe this **** ... in the meantime all claims that they have paid and authorised is being reversed back to my name, i have never in my life dealt with such a medical aid... makes you wonder... absolutely disgusted
SD
Sonett D's update16 Nov 2022, 17:41
Reviewer Update
And so the saga continues, so i requested my voice call recording from this so called scheme, only to be told for 8 days it is being requested, now on the 9th day of waiting for something that i am entitled to, i get told, oh no sorry, you reported us to the council and no recording will now be made available to you, what nonsense is this, what has my report to the ombudsman got to do with me requesting my recording, i dont believe this **** ... in the meantime all claims that they have paid and authorised is being reversed back to my name, i have never in my life dealt with such a medical aid... makes you wonder... absolutely disgusted
Key Health Medical Aid's replyOfficial
17 Nov 2022, 10:39Dear Sonett D
We take note of your latest comment.
As the Clinical department's leadership lady confirmed with you yesterday, you lodged a formal complaint with the Council for Medical Schemes (CMS).
The process now, is that Keyhealth will provide the Council for Medical schemes a comprehensive response with the recording(s), the Council for Medical Schemes will respond back to you.
KeyHealth will no longer be engaging on the issue on Hellopeter, the matter is now with the CMS.
As the Clinical department's leadership lady confirmed with you yesterday, you lodged a formal complaint with the Council for Medical Schemes (CMS).
The process now, is that Keyhealth will provide the Council for Medical schemes a comprehensive response with the recording(s), the Council for Medical Schemes will respond back to you.
KeyHealth will no longer be engaging on the issue on Hellopeter, the matter is now with the CMS.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply17 Nov 2022, 10:39
Official
Dear Sonett D
We take note of your latest comment.
As the Clinical department's leadership lady confirmed with you yesterday, you lodged a formal complaint with the Council for Medical Schemes (CMS).
The process now, is that Keyhealth will provide the Council for Medical schemes a comprehensive response with the recording(s), the Council for Medical Schemes will respond back to you.
KeyHealth will no longer be engaging on the issue on Hellopeter, the matter is now with the CMS.
As the Clinical department's leadership lady confirmed with you yesterday, you lodged a formal complaint with the Council for Medical Schemes (CMS).
The process now, is that Keyhealth will provide the Council for Medical schemes a comprehensive response with the recording(s), the Council for Medical Schemes will respond back to you.
KeyHealth will no longer be engaging on the issue on Hellopeter, the matter is now with the CMS.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
21 Nov 2022, 11:01 Dear Sonett D,
Thank you for allowing us to investigate your enquiry.
KeyHealth can be contacted on *** or via e-mail at ***, or you may log onto the chatlines via www.keyhealthmedical.co.za, for any other enquiry you wish to discuss.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Nov 2022, 11:01
Official
Dear Sonett D,
Thank you for allowing us to investigate your enquiry.
KeyHealth can be contacted on *** or via e-mail at ***, or you may log onto the chatlines via www.keyhealthmedical.co.za, for any other enquiry you wish to discuss.
Sincerely,
The KeyHealth team