AB
Antonio B
1 reviews | Active since Nov 2018
04 Jul 2023, 12:47
Worst Medical Aid that doesn't value client service. and don't care about its members - Stay away.
I joined Key health earlier this year, the service is very disappointing and will urge anyone reading this review to consider any other medical aid, if you read all the reviews the below the standard service you get from Key health speaks for itself. Shortly after my waiting period I experienced symptoms I have never had before as I was now able to use the Medical Aid, I decided to see a Doctor - the Doctor then referred me to a specialist and the nightmare with Key health started- They treatment I received was more in line of what a ******** would receive standing in court with one no disclose form after the other. Being a honest human being I found it very hard as you were asked to disclose all pervious conditions the condition, I didn't disclose was for Oratane 20mg which I requested from the Dr as I wanted to use it to try and clear my skin, obviously the treatment worked and I didn't feel the need to disclose- the funny thing is that the condition I was refed to the specialist for was not even related to any previous condition. Key health dragged their feet and as mentioned before one no disclose request after the other.
It's now 2 weeks later and they still haven't had the decency to get back to me. I strongly feel that I do have a valid case and will refer this to the ombudsman as well. However, when you need to pay the Medical Aid, they are very quick to collect their debit order, but when you in serious pain and need a medical aid, they are full of stories and treat you like a ********.
This is one medical aid you need to say away from, what a pity I didn't read the reviews before joining.
Helpful (0)
Replies (8)0
Replies (8)
Key Health Medical Aid's replyOfficial
04 Jul 2023, 13:18Dear Antonio B
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will comment to you soon.
We will comment to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply04 Jul 2023, 13:18
Official
Dear Antonio B
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will comment to you soon.
We will comment to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
04 Jul 2023, 13:20Dear Antonio B
Your comment has been referred to the Clinical department (Non-disclosures) for a response after they investigated the comment.
We will respond to you soon.
We will respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply04 Jul 2023, 13:20
Official
Dear Antonio B
Your comment has been referred to the Clinical department (Non-disclosures) for a response after they investigated the comment.
We will respond to you soon.
We will respond to you soon.
Sincerely,
The KeyHealth team
AB
Antonio B's updateReviewer Update
05 Jul 2023, 09:27Good day Team Key Health,
Thank you for acknowledging the complaint.
I am very happy that we keep this communication open and transparent, I would like the public to see how my case was treated, I also believe that the onus is now on Keyhealth to prove that I was dishonest in seeking medical help after experiencing symptoms that was not experienced before, leaving myself a paying member in pain for over 3 weeks as the medical aid was unable to provide me with assistance when I need it.
I am 100% confident that Keyhealth deliberately dragged their feet to assist with this case and looking forward to your feedback.
Thank you for acknowledging the complaint.
I am very happy that we keep this communication open and transparent, I would like the public to see how my case was treated, I also believe that the onus is now on Keyhealth to prove that I was dishonest in seeking medical help after experiencing symptoms that was not experienced before, leaving myself a paying member in pain for over 3 weeks as the medical aid was unable to provide me with assistance when I need it.
I am 100% confident that Keyhealth deliberately dragged their feet to assist with this case and looking forward to your feedback.
AB
Antonio B's update05 Jul 2023, 09:27
Reviewer Update
Good day Team Key Health,
Thank you for acknowledging the complaint.
I am very happy that we keep this communication open and transparent, I would like the public to see how my case was treated, I also believe that the onus is now on Keyhealth to prove that I was dishonest in seeking medical help after experiencing symptoms that was not experienced before, leaving myself a paying member in pain for over 3 weeks as the medical aid was unable to provide me with assistance when I need it.
I am 100% confident that Keyhealth deliberately dragged their feet to assist with this case and looking forward to your feedback.
Thank you for acknowledging the complaint.
I am very happy that we keep this communication open and transparent, I would like the public to see how my case was treated, I also believe that the onus is now on Keyhealth to prove that I was dishonest in seeking medical help after experiencing symptoms that was not experienced before, leaving myself a paying member in pain for over 3 weeks as the medical aid was unable to provide me with assistance when I need it.
I am 100% confident that Keyhealth deliberately dragged their feet to assist with this case and looking forward to your feedback.
Key Health Medical Aid's replyOfficial
05 Jul 2023, 11:28Dear Antonio B
Your comment refers.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Kindly accept our apology for any inconvenience regarding your delayed feedback response, however; each case is investigated thoroughly by the clinical department before it is referred to the scheme for a final recommendation.
Your 2nd comment has been referred to our clinical department (non-disclosures).
As soon as the matter has been resolved, we will provide you with a feedback response before the end of the day.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Kindly accept our apology for any inconvenience regarding your delayed feedback response, however; each case is investigated thoroughly by the clinical department before it is referred to the scheme for a final recommendation.
Your 2nd comment has been referred to our clinical department (non-disclosures).
As soon as the matter has been resolved, we will provide you with a feedback response before the end of the day.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply05 Jul 2023, 11:28
Official
Dear Antonio B
Your comment refers.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Kindly accept our apology for any inconvenience regarding your delayed feedback response, however; each case is investigated thoroughly by the clinical department before it is referred to the scheme for a final recommendation.
Your 2nd comment has been referred to our clinical department (non-disclosures).
As soon as the matter has been resolved, we will provide you with a feedback response before the end of the day.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Kindly accept our apology for any inconvenience regarding your delayed feedback response, however; each case is investigated thoroughly by the clinical department before it is referred to the scheme for a final recommendation.
Your 2nd comment has been referred to our clinical department (non-disclosures).
As soon as the matter has been resolved, we will provide you with a feedback response before the end of the day.
Sincerely,
The KeyHealth team
AB
Antonio B's updateReviewer Update
05 Jul 2023, 14:21Thank you for the feedback and I can also assure you that I will be sending all correspondence. to the Medical aid Ombudsman as I need to get this matter resolved for the people on Hello Peter following this I just received a SMS from Key Health informing me of the termination of my membership. This must clearly mean something.
AB
Antonio B's update05 Jul 2023, 14:21
Reviewer Update
Thank you for the feedback and I can also assure you that I will be sending all correspondence. to the Medical aid Ombudsman as I need to get this matter resolved for the people on Hello Peter following this I just received a SMS from Key Health informing me of the termination of my membership. This must clearly mean something.
Key Health Medical Aid's replyOfficial
05 Jul 2023, 15:03Dear Antonio B
Your new comment refers.
According to our records our Clinical department has respond to you via e-mail with all the relevant information, regarding your profile. The e-mail was sent today the
July 5, 2023, 12:55 PM. The outcome of the non-disclosure might not be in your favor; however, we would like to thank you for allowing us the time to finalize it.
According to our records our Clinical department has respond to you via e-mail with all the relevant information, regarding your profile. The e-mail was sent today the
July 5, 2023, 12:55 PM. The outcome of the non-disclosure might not be in your favor; however, we would like to thank you for allowing us the time to finalize it.
You mentioned in the last comment that you wish to refer the matter to the Council for Medical Schemes; it should be noted that you do have the right to do so. For any further enquiries with KeyHealth you may refer your communication to *** or call Client services on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply05 Jul 2023, 15:03
Official
Dear Antonio B
Your new comment refers.
According to our records our Clinical department has respond to you via e-mail with all the relevant information, regarding your profile. The e-mail was sent today the
July 5, 2023, 12:55 PM. The outcome of the non-disclosure might not be in your favor; however, we would like to thank you for allowing us the time to finalize it.
According to our records our Clinical department has respond to you via e-mail with all the relevant information, regarding your profile. The e-mail was sent today the
July 5, 2023, 12:55 PM. The outcome of the non-disclosure might not be in your favor; however, we would like to thank you for allowing us the time to finalize it.
You mentioned in the last comment that you wish to refer the matter to the Council for Medical Schemes; it should be noted that you do have the right to do so. For any further enquiries with KeyHealth you may refer your communication to *** or call Client services on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
AB
Antonio B's updateReviewer Update
05 Jul 2023, 16:10Once again thanks for the feedback provided, the point of sharing my case with the public on a platform like Hello Peter was to assist other potential clients, a trust rating that is just over 3 out of 10 doesn't say much about the service Keyhealth has to offer. I regret not using a platform like Hello Peter to investigate how members are treated and can assure you that I did read all the reviews I would have rather gone with another Medical Aid. In conclusion Keyhealth failed to provide any feedback after requesting one non disclose request after the other, only after a complaint on this platform I received a response to an email that was sent over two weeks ago. The highlight of this complaint was SMS a few min later to inform me that my membership has been canceled. Please do your homework and investigate everything before joining Key Health.
AB
Antonio B's update05 Jul 2023, 16:10
Reviewer Update
Once again thanks for the feedback provided, the point of sharing my case with the public on a platform like Hello Peter was to assist other potential clients, a trust rating that is just over 3 out of 10 doesn't say much about the service Keyhealth has to offer. I regret not using a platform like Hello Peter to investigate how members are treated and can assure you that I did read all the reviews I would have rather gone with another Medical Aid. In conclusion Keyhealth failed to provide any feedback after requesting one non disclose request after the other, only after a complaint on this platform I received a response to an email that was sent over two weeks ago. The highlight of this complaint was SMS a few min later to inform me that my membership has been canceled. Please do your homework and investigate everything before joining Key Health.
Key Health Medical Aid's replyOfficial
06 Jul 2023, 07:57Dear Antonio B
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique.
Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media.
Unfortunately, the individual case(s) / information of the other comments posted, cannot be discussed on social media.
As mentioned yesterday, KeyHealth will no longer be engaging on the issue on Hellopeter.
Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media.
Unfortunately, the individual case(s) / information of the other comments posted, cannot be discussed on social media.
As mentioned yesterday, KeyHealth will no longer be engaging on the issue on Hellopeter.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply06 Jul 2023, 07:57
Official
Dear Antonio B
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique.
Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media.
Unfortunately, the individual case(s) / information of the other comments posted, cannot be discussed on social media.
As mentioned yesterday, KeyHealth will no longer be engaging on the issue on Hellopeter.
Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media.
Unfortunately, the individual case(s) / information of the other comments posted, cannot be discussed on social media.
As mentioned yesterday, KeyHealth will no longer be engaging on the issue on Hellopeter.
Sincerely,
The KeyHealth team