WORST Medical aid goes to KEYHEALTH !!!!!!!

Hi , i have moved over to Keyhealth 1 January 2022 - BIggest mistake i have ever made , since then i have had more issues then pleasant experiences . i have brought this under their attention , but yet again , as a lower income group you are shoved to a side and our opinion counts as that aswell . I have asked a consultant in Customer care to send the reprot in again for review of my daughter of 18 months that was severely sick with bronchitis 2 months in a row, she advised me on 18 July 2022 that it was sent in again and i would get feedback 25 July 2022. Today i went onto the live chat and asked the consultant Thelma to please assist with feedback , she got all snotty and send me a message " would YOU like US to review the report AGAIN " so sarcastic and rude like she was doing me a favour . never in all my life has a medical aid treated me so bad . the consultant of 18 July 2022 was so nice , but this Thelma was rude and unprofessional . Key health makes promises they cant keep and i am so sad that i ever moved my previous medical aid .