Worst medical aid experience

Good Day

Ref ***

I'm writing this email with pure disgust

We've been back and forth with the medical aid since January, it's the same medical aid that decided they will be doing an non disclosure on me that took so long while I had to have an emergency operation, we had to pay the hospital bill cash and now we struggling to get full payment refunded. Speaking to Angelique this morning telling us I was charged a R500 late authorisation fee like I was the one doing the non disclosure on myself. From the R37000 hospital bill R6000 was paid and now a R17988. Me and my husband needs to keep phoning after you guys and receiving this don't care attitude. We are ready to cancel. Ever since this ordeal not once did hou receive no payment from us.

Where have you seen the same hospital that's a network hospital for this medical aid is telling us now that the hospital charged above medical rates. Do any of you think first before actually giving us these answers.

I'm utterly disgusted and want all the money refunded and we want to cancel

How does one come to treat their clients this way.would not recommend them to anyone

---------- Forwarded message --------- From: Genestine Prior <***> Date: Mon, 03 May 2021, 10:09 AM Subject: Ref *** To: <***>

Good Day

I'm writing this email with pure disgust

We've been back and forth with the medical aid since January, it's the same medical aid that decided they will be doing an non disclosure on me that took so long while I had to have an emergency operation, we had to pay the hospital bill cash and now we struggling to get full payment refunded. Speaking to Angelique this morning telling us I was charged a R500 late authorisation fee like I was the one doing the non disclosure on myself. From the R37000 hospital bill R6000 was paid and now a R17988. Me and my husband needs to keep phoning after you guys and receiving this don't care attitude. We are ready to cancel. Ever since this ordeal not once did hou receive no payment from us.

Where have you seen the same hospital that's a network hospital for this medical aid is telling us now that the hospital charged above medical rates. Do any of you think first before actually giving us these answers.

I'm utterly disgusted and want all the money refunded and we want to cancel

How does one come to treat their clients this way.would not recommend them to anyone

Regards