AJ
Adele J
1 reviews | Active since Oct 2016
19 Aug 2022, 12:03
Worst medical aid ever
My daughter had to go to the ER to get stiches, and even though it indicates on their plan that they will pay it, they didnt and wanted to hand me over to lawyers. Worst medical aid I have ever been on. It doesnt even deserve 1 star.
Helpful (0)
Replies (4)0
Replies (4)
Key Health Medical Aid's replyOfficial
19 Aug 2022, 12:14Dear Adele
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
As confirmed with you telephonically just now, we will investigate your concern and respond back to you.
As confirmed with you telephonically just now, we will investigate your concern and respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Aug 2022, 12:14
Official
Dear Adele
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
As confirmed with you telephonically just now, we will investigate your concern and respond back to you.
As confirmed with you telephonically just now, we will investigate your concern and respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
19 Aug 2022, 13:56Dear Adele
Our Easy ER case Manager will contact you soon to discuss the concern.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Aug 2022, 13:56
Official
Dear Adele
Our Easy ER case Manager will contact you soon to discuss the concern.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
19 Aug 2022, 15:28Dear Adele
Our consultant requested the casualty report from the hospital.
The information will be submitted to the clinical department to review the case.
The information will be submitted to the clinical department to review the case.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Aug 2022, 15:28
Official
Dear Adele
Our consultant requested the casualty report from the hospital.
The information will be submitted to the clinical department to review the case.
The information will be submitted to the clinical department to review the case.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
22 Aug 2022, 14:46Dear Adele,
Thank you for allowing us to investigate and to finalize your complaint.
As the Case manager discussed with you telephonically, an authorization was approved according to the clinical information on the admission report;
Thank you for allowing us to investigate and to finalize your complaint.
As the Case manager discussed with you telephonically, an authorization was approved according to the clinical information on the admission report;
received from the casualty department on Friday.
The claims related to the admission will be reprocessed it is currently in process at our claims department. The account for the casualty doctor that you paid for, will be refunded to you.
Should you require any further information regarding this matter, you are welcome to contact us on ***or to send an e-mail to ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply22 Aug 2022, 14:46
Official
Dear Adele,
Thank you for allowing us to investigate and to finalize your complaint.
As the Case manager discussed with you telephonically, an authorization was approved according to the clinical information on the admission report;
Thank you for allowing us to investigate and to finalize your complaint.
As the Case manager discussed with you telephonically, an authorization was approved according to the clinical information on the admission report;
received from the casualty department on Friday.
The claims related to the admission will be reprocessed it is currently in process at our claims department. The account for the casualty doctor that you paid for, will be refunded to you.
Should you require any further information regarding this matter, you are welcome to contact us on ***or to send an e-mail to ***
Sincerely,
The KeyHealth team