AV
Alicia V

1 reviews | Active since May 2021

01 May 2021, 08:27

Worst medical aid ever

Unfortunately I had to give a star to start review otherwise I would have gave none stars! Worst medical aid ever! How I wish I read this reviews before I joined them.

My son was hospitalized with an EMERGENCY. They just refuse to pay the hospital and doctors bills. Secondly my husband was admitted also with an emergency surgery,guess what they also rejected that and does not want to pay Any bills! If it was a chronic condition that I never mentioned to them or so I can understand but an emergency??? And we answered all the questions truthful on the application. Hard lesson that we had to learn!

Lastly what about all these complaints on hello peter about Key Health medical aid, all of us cannot be wrong? Somebody need to stop this please!

0
Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply01 May 2021, 09:17
Official
Dear Alicia Venter

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate the matter and  contact you as soon as it has been reviewed.

Sincerely,

The KeyHealth team

 

AV
Alicia V's update01 May 2021, 10:12
Reviewer Update
I brought this matter to you a few times and as I got no joy or any help I went to Hello Peter and Facebook reviews. But hopefully now you will respond and come up with something!
Key Health Medical Aid
Key Health Medical Aid's reply03 May 2021, 08:31
Official
Good Morning Alicia,

We will respond to you via e-mail.

Kind regards 
The KeyHealth team