JJ
Justin J
1 reviews | Active since Nov 2014
11 Jun 2026, 05:45
Worst med aid ever
Worst med aid I've had, affordable and all nice in the beginning. The last few months terrible. Put my whole family on hold for a reason, then reason gets solved then it's a new reason. I paid for my own neurologist visit, MRI x rays rheumatoid meds, blood work, my wife's hospital fees (which we cannot afford), etc etc. still waiting for refund. All from the end of January. But yet weI still pay the med aid fee of R7400 every month. And connot do anything with it. It's a snake business
Helpful (0)
Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
11 Jun 2026, 06:17Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply11 Jun 2026, 06:17
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
11 Jun 2026, 06:18Dear Justin,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply11 Jun 2026, 06:18
Official
Dear Justin,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
11 Jun 2026, 09:17Dear Justin,
Kindly refer to the feedback e-mailed to you today, 2026/06/11.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply11 Jun 2026, 09:17
Official
Dear Justin,
Kindly refer to the feedback e-mailed to you today, 2026/06/11.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
JJ
Justin J's updateReviewer Update
13 Jun 2026, 04:50The report you required, yet I had to pay the fees for. Will you reinburse me for that?
If I had failed to pay our premium in any of these months in subject, you would have been on our e mail or cancel our med aid. Correct or not?
Why was it that Nicyta was under review yet all the members in the policy where on hold?
It means to say that if there was a tragic happening at the time, the company we pay for will not be found for any of us.... so blood could have been spilt with no responsibility to the company who we re**** on, is that correct?
Yes I also understand the report from our main members doctor was also a problem as the admin there kept typing in the wrong e mail, but yet that was approximately 3 months ago.
You also responded to this message very fast, we also completed the full report very fast.
It's 5 days later and still not moving forward?
I apologize for going out of control here but due to funds being waisted, funds I have lost and in need of, and pain I suffer with my condition, and the thought of being taken advantage of lead me to this dispute!
If I had failed to pay our premium in any of these months in subject, you would have been on our e mail or cancel our med aid. Correct or not?
Why was it that Nicyta was under review yet all the members in the policy where on hold?
It means to say that if there was a tragic happening at the time, the company we pay for will not be found for any of us.... so blood could have been spilt with no responsibility to the company who we re**** on, is that correct?
Yes I also understand the report from our main members doctor was also a problem as the admin there kept typing in the wrong e mail, but yet that was approximately 3 months ago.
You also responded to this message very fast, we also completed the full report very fast.
It's 5 days later and still not moving forward?
I apologize for going out of control here but due to funds being waisted, funds I have lost and in need of, and pain I suffer with my condition, and the thought of being taken advantage of lead me to this dispute!
JJ
Justin J's update13 Jun 2026, 04:50
Reviewer Update
The report you required, yet I had to pay the fees for. Will you reinburse me for that?
If I had failed to pay our premium in any of these months in subject, you would have been on our e mail or cancel our med aid. Correct or not?
Why was it that Nicyta was under review yet all the members in the policy where on hold?
It means to say that if there was a tragic happening at the time, the company we pay for will not be found for any of us.... so blood could have been spilt with no responsibility to the company who we re**** on, is that correct?
Yes I also understand the report from our main members doctor was also a problem as the admin there kept typing in the wrong e mail, but yet that was approximately 3 months ago.
You also responded to this message very fast, we also completed the full report very fast.
It's 5 days later and still not moving forward?
I apologize for going out of control here but due to funds being waisted, funds I have lost and in need of, and pain I suffer with my condition, and the thought of being taken advantage of lead me to this dispute!
If I had failed to pay our premium in any of these months in subject, you would have been on our e mail or cancel our med aid. Correct or not?
Why was it that Nicyta was under review yet all the members in the policy where on hold?
It means to say that if there was a tragic happening at the time, the company we pay for will not be found for any of us.... so blood could have been spilt with no responsibility to the company who we re**** on, is that correct?
Yes I also understand the report from our main members doctor was also a problem as the admin there kept typing in the wrong e mail, but yet that was approximately 3 months ago.
You also responded to this message very fast, we also completed the full report very fast.
It's 5 days later and still not moving forward?
I apologize for going out of control here but due to funds being waisted, funds I have lost and in need of, and pain I suffer with my condition, and the thought of being taken advantage of lead me to this dispute!
Key Health Medical Aid's replyOfficial
15 Jun 2026, 07:50Dear Justin,
Kindly refer to the feedback e-mailed to the main member on 2026/06/11.
An additional e-mail will be sent to today in this regard.
An additional e-mail will be sent to today in this regard.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Jun 2026, 07:50
Official
Dear Justin,
Kindly refer to the feedback e-mailed to the main member on 2026/06/11.
An additional e-mail will be sent to today in this regard.
An additional e-mail will be sent to today in this regard.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team